Summary

The Minneapolis Park and Recreation Board (MPRB) manages aquatic facilities at the following locations: Jim Lupient and North Commons Waterpark, Webber Natural Pool, and Phillips Aquatics Center (PAC). We employ Attendants that are responsible for front desk admissions and maintaining a clean, safe, and fun environment for waterpark/ pool guests while providing excellent customer service.

• This position works between 25-40 hours per week, part- time. Varied working hours including 5:30am-9:30pm, Monday-Sunday.
• Must be able to meet work schedule and in-service training attendance standards (May through August).

What You'll Do

• Apply knowledge of the rules and regulations for the beach, waterpark, or pool.
• Assist with operations of the aquatics facility.
• Respond to basic public inquiries and direct concerns to the appropriate authority.
• Provide directions regarding the facility to guests and patrons.
• Direct patrons on how to properly use equipment and water slides.
• Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly guests and/or patrons.
• Ensure all wrist bands and other points of control and access are properly maintained.
• Record details of attendance, sales, receipts, reservations, or repair activities.
• Sell admissions and collect fees from customers.
• Communicate issues, concerns, incidents, and/ or safety risks to leadership.
• Monitor activities to ensure adherence to rules and safety procedures.
• Report any damaged or unsafe equipment to pool supervisor.
• Apply knowledge of admissions, group use permits, and emergency evacuation procedures.
• Demonstrate and support MPRB customer service standards.
• Uphold and enforce all MPRB aquatic policies and procedures.
• Attend all required in-service trainings held from May through August.
• Assist MPRB in identifying and addressing the park and recreation needs of underserved and under-represented communities.

What To Bring

Skills Crucial to Success In This Role:

• Good cross cultural communication skills and the ability to work with a diverse population.
• Ability to communicate effectively in English, both written and verbal.
• Ability to effectively communicate in both one on one and group settings.
• Outstanding customer service principles and practices and standards for a diverse customer base.
• Must be able to meet work schedule and in-service training attendance standards (May through August).

• Ability to stand, walk, run, climb, balance, twist, stoop, squat, kneel, crawl, crouch, reach, grasp, feel, talk, hear, see, walk backward, walk on rough and/or uneven terrain, and climb ladders and stairs.
• Ability to lift and move up to 25 pounds daily.
• Ability to work outdoors in extreme summer weather conditions.

Additional Information

Selection Process:

• To apply for this position, applicants must complete an online application at www.minneapolisparks.org/jobs.