Summary

About Us

Mindleaf Technologies, Inc is committed to assisting military medical professionals with providing excellent and quality patient care.

Headquartered in Lowell, MA, we have been supporting military health professionals for over 20 years through federal contracts with the DOD, DHA, & VA to provide administrative support in military treatment facilities (MTFs) nationwide.

Why work for MindLeaf?

• Meet new people.
• Paid Health and Ancillary benefits
• 11 paid Federal holidays
• Paid Federal sick leave
• Tuition Assistance
• Weekends off
• Up to 2 weeks paid time off (after 1 year of employment) and up to (2) Bonus Days during 1st Year

We are always looking for top talent that enjoy making our Service Members and Veterans smile, are empathetic, and have a positive "can do" attitude. If this is you, apply with us, today!

This is not a remote position.

Qualifications

Contingent upon award.

As an Advanced Office Clerk, you provide clerical/administrative support in wards, clinics, or other departments of a medical treatment facility. Skills and qualities that we are looking for either in a civilian or military environment:

• This is a federally contracted position which requires U.S. Citizenship (Born in the US or its territories (includes Puerto Rico, Guam, US Virgin Islands), Born Abroad of US Parents, Naturalization).
• Ability to complete and pass a background investigation.
• Ability to communicate effectively, both orally and in writing
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Ability to use standard office equipment, such as computers, typewriters, copiers, fax machines, telephone systems and office automations systems, to perform a substantial range of medical record maintenance support.
• Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
• Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using government computer systems and standard protocols and procedures. Validates basic CHCS patient demographic information prior to booking appointment for patients. Make required updates.
• Maintains accurate and up-to-date patient schedules and logs. Utilized government computer system tools and standard protocols and procedures (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
• Call patients as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF.
• Obtains updates and files medical records. Obtains documentation as requested by healthcare providers (test results or documentation not yet filed in records).
• Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
• Initiates and locates patient medical records. Maintains medical records in accordance with prescribed directives.
• Conducts daily pull, delivery, and retrieval of patient records. Ensures arrival of medical records prior to appointment(s).
• Prepares reports regarding record statistics as necessary. Participates in records review as part of the facility’s quality assurance program and in accordance with accreditation standards.
• Retires medical records in accordance with regulatory procedures and guidelines.
• A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.
• English language, correct grammar, spelling, punctuation, capitalization, and format to prepare and edit written correspondence, reports, and transcribed material.

Education:

• High school diploma or General Educational Development (GED) equivalency. Basic medical terminology required.

Experience:

• At least one year in medical office scheduling, in an office setting, or at least one year in relevant experience or specialized Registered Health Information Technician (RHIT) or Registered Health Information Administrator certification required.

Work Environment/Physical Requirements:

• The work can be sedentary. However, there may be some physical demands. Requirements include walking, standing, sitting or bending. Must be able to carry 25-50 pounds and reach high shelving units with the assistance of step ladders to retrieve and file medical records.

MindLeaf is a proud participating Member of the Military Spouse Employment Partnership and encourages our military spouses to apply.

MindLeaf Technologies Inc is an Equal Opportunity Employer and does not discriminate against candidates or employees based on race, color, religion, sex, national origin, age, pregnancy, disability, veteran status, genetic history, or any other protected status.