Job Description

Technical Support Associate Analyst – 24-11069

Help us support our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have problem-solving or strategy experience? If so, prepare to innovate, create, and inspire. The Technical Support Associate Analyst will be a member of the team responsible for providing service and attending to the technology needs of Client’s Colleagues and Leadership.

Responsibilities

• On-site and off-site support for all executive technology-related needs.

• Installation, configuration, and troubleshooting of desktops, laptops, telephony, and other related technology devices.

• Research, test and evaluate new technology products.

• Develop proactive ways to avoid potential problems and automate maintenance tasks.

• Contribute to company-wide technology projects.

• Maintain a high level of customer focus on all interactions.

• Provide timely, creative, and alternative solutions to meet business needs.

• Maintain detailed documentation on all issues handled.

• Support Server patching processes

• Build and deploy handheld and mobile devices to support the pharmacy.

• Support colleagues that may have issues with onsite and offsite equipment issues

• Probe and uncover customers’ underlying issues.

• Provide rotational 24x7 support coverage.

• Actively share knowledge and offer assistance to teammates.

Qualifications

• High School diploma bachelor’s degree or 3 or more years of job-related experience preferred.

• Ability to interact comfortably with senior leadership.

• Aptitude and interest in learning new technologies.

• Excellent verbal and written communication skills.

• Capability to establish credibility quickly by following up and taking initiative.

• Superior Customer Focus and dedication to meeting the expectations and requirements of customers, acting with a sense of urgency. Understand and respect the time restrictions of senior leadership.

• Ability to use rigorous logic and methods to solve difficult problems with effective solutions.

• Possess an insatiable appetite for learning; continuously pursuing new skills that add value to the team’s knowledge base.

• Extensive knowledge of Windows environment and MS Office suite.

• knowledge of Windows Server environment

• Networking: Cisco and Avaya phone systems, Networked Printers, and Cisco VPN.

• Knowledge of Active Directory

• Manage Avalanche application environment that manages mobile devices.

• Remote connectivity applications: RDP, Video Conferencing Systems, and virtual platforms such as WebEx.

• Ability to get things done through formal channels and the informal network.

• Flexible to work on-site and virtual environments as well as work on a team with staggered schedules and on-call rotations. (Schedules and time will vary based on business needs).