1 Patient Experience Representative Job in Hauppauge, NY
Mindful Care is Hiring a Patient Experience Representative Near Hauppauge, NY
The Company
Person by person, we believe we can reimagine mental healthcare for everyone, at any point in their lives. We are a human potential brand—obsessively focused on guiding the individual toward comprehensive mental healthcare, and being an ally to everyone no matter where they are. We compete on frictionless urgent access to affordable mental healthcare including depression and anxiety, and well beyond that, too. From acute crisis to long standing challenges, we help people heal by connecting them with care so they can lead more fulfilling lives.
We believe the pursuit of better mental healthcare is never finished, never stops, and is always just beginning.
The Opportunity
The Patient Experience Representative is responsible for assisting all potential new patients with initial assessment scheduling and answering all questions related to Mindful Care via phone and email. You will play a critical role in strengthening relationships with patients and connecting them to treatment. This role requires a passion for helping others and be able to support and advocate for the best possible patient experience.
Responsibilities
- Interact with prospective patients to connect them to Mindful Care
- Answer all incoming calls on the new patient line
- Contact and schedule all new patient appointment requests
- Obtain pertinent clinical information and insurance information needed for scheduling
- Assess patient needs to match the patient to an appropriate treatment
- Assist caller/patient with any questions regarding new patient appointments or referrals
- Return any voicemails that accrue on the new patient line
- Be an advocate for both Mindful Care and potential patients to ensure the best patient experience
- Other tasks as assigned by management
Candidate Profile
- High school diploma or equivalent required
- Experience in a call center environment; previous experience in healthcare is preferred
- Prior customer service experience, medical or mental health practices preferred
- Excellent interpersonal skills and professional manner
- Strong verbal and written communication skills
- Ability to schedule appointments depending on the patient needs
- Must be well organized and attentive to details
- Must be able to multi-task and prioritize work in a fast-paced work environment
- Must have strong computer proficiency
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
Position Type & Schedule
- Type: Regular Full-time
- Schedule: Monday-Friday 10am-7pm ET, rotating weekends
- 100% in office, Hauppauge, NY
Compensation
The base salary for this position starts at $17/hr. In addition to a base salary, this position is eligible for benefits (subject to eligibility requirements) listed here: medical, dental, vision, 401(k), PTO, and company holidays to name a few. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
About Us
Mindful Care is the first ever same-day mental health company focused on providing urgent psychiatric care, group therapy, and individual therapy, all covered by many insurance providers - including Medicare. Powered by innovative technology, Mindful Care patients don't have to wait weeks to see a qualified mental health provider. The company offers in-person and telehealth options, including for addiction recovery.
And, if you or a loved one are seeking mental health treatment, we offer telepsychiatry appointments for people in CT, FL, IL, NJ, MI, and NY. Click here to get started.
The following resources provide free and confidential 24/7 support:
- Suicide & Crisis Lifeline Call 988
- Crisis Text Line Text HOME to 741741
- Trevor Lifeline Call 1-866-488-7386
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
Mindful Care respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Mindful Care, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
Job Summary
Full Time
$43k-56k (estimate)
05/09/2024
07/08/2024
mindful.care
New York, NY
25 - 50
Related Companies
The job skills required for Patient Experience Representative include Customer Service, Scheduling, Patient Care, Confidentiality, Written Communication, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Experience Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Experience Representative positions, which can be used as a reference in future career path planning. As a Patient Experience Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Experience Representative. You can explore the career advancement for a Patient Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Experience Representative job description and responsibilities
Schedules patient appointments for designated departments.
03/05/2022: Boston, MA
They may collect data on patient encounters and consumer satisfaction.
04/11/2022: Saint Cloud, MN
Works at the front desk of a hospital, clinic or similar healthcare facility and provides customer support.
04/10/2022: Durham, NC
Greets the customer in a polite and professional manner whether face to face or on the phone, determines needs and responds appropriately and courteously.
04/07/2022: New York, NY
Interviews patients and/or their representatives.
04/17/2022: Rockford, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Experience Representative jobs
High School Diploma/GED.
02/03/2022: Winston Salem, NC
Previous experience with an electronic health record or medical office software preferred.
03/25/2022: Portland, OR
Proven work experience as a Patient Service Representative or similar role.
01/30/2022: Bradenton, FL
1+ years of admissions, scheduling, or business office experience.
04/06/2022: Atlanta, GA
Knowledge of Medical Terminology.
01/20/2022: Harlingen, TX
Step 3: View the best colleges and universities for Patient Experience Representative.
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