Job Purpose: Responsible for leading daily transportation operations and superior customer service at all MCFI Nutrition Services locations from ship out to delivery. This position may be assigned to assist with coverage and leadership at any Food and Nutrition Services location or program.

Essential Job Functions:(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Oversees the check-in and check-out process for drivers to ensure they are familiar with their assigned routes, complete key/gas card sign in/out sheets, health screening forms, as needed, etc.
• Ensures that the end of the day check list is complete with all vehicles, keys, gas cards and auditing forms accounted for.
• Leader for ensuring that all Drivers are providing exceptional customer service and representing the Agency in a positive way on the road and in the community.
• Develops driver schedules and manage issues related to driver daily assignments and communicates concerns to the Associate Director. Serves as liaison between customers, drivers, kitchen management, and admin team.
• Provides department orientation, driver road tests, onboarding, ongoing training, direction, supervision, and discipline as needed for all drivers to perform essential job functions safely.
• Verifies and approves payroll for each direct report
• Manages the customer supply ordering system to ensure timely delivery of supplies ordered, including entering orders into the billing system on a weekly basis.
• Works closely with the Facilities Department to ensure all vehicle repairs and maintenance are completed in a timely manner.
• Oversees the ship out process of food and supplies at all production kitchens.
• Drives and completes routes as needed.
• Practices and promotes food and physical safety in the workplace and while operating motor vehicles. Attends departmental and agency-wide safety briefings and training sessions as required.
• Routinely performs route driver audits and vehicle inspections to ensure optimal safety of the vehicles for the drivers and others and maintain the weekly sanitation of interior/exterior appearance of the vehicles.
• Presents, by example, the expectation of a positive attitude, exceptional customer service, flexibility, teamwork, confidentiality, and effective use of resources.
• May provide support to other programs in the Agency with company-owned vehicles.
• Supports the Summer Food Service Program as needed.
• Perform other related duties as assigned.

Supervisory Responsibilities:

• Performs human resources responsibilities for employees which includes onboarding, training, coaching on performance, completes performance reviews and overall employee morale. Recommends hiring, terminations, compensation changes, promotions, corrective action decisions and terminations. Reviews and approves the accurate report of time.
• Responsible for ensuring that personal actions, and actions of employees supervised, comply with the policies, regulations, and laws applicable to the program funders, contracts, and CFI business.

Required Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted)

Minimum Required Education: High School Diploma

Minimum Required Experience: Minimum of three years’ experience in a supervisory, managerial, or leadership role overseeing transportation services/fleet and/or logistics. Previous experience working with individuals with disabilities preferred. Experience with training is required.

Required License/Certification/Registration: ServSafe Food Protection Manager Certification must be obtained within 90 days of hire and maintained during employment. Must successfully complete all required driver/customer service representative training within 90 days of hire, to include: Defensive Driving, vehicle evacuation procedures, two-way communication procedures, etc.

Travel outside of office:varies, up to 100% local travel in the communities we serve

Required Valid Driver’s License: Valid Wisconsin driver’s license

Required Auto Insurance: vehicle liability insurance in accordance with Agency policy

Knowledge Skills Abilities:

• Ability to complete all essential functions of the driver positions

• Ability to respond to emergency situations in accordance with training received.
• Ability to understand, follow and provide written and verbal directions, and speak and write in a clear concise manner.
• Ability to communicate effectively with clients, team members and customers, with excellent customer service and leadership skills.
• Ability to use assigned navigation system for accountability purposes.
• Flexibility to change:Adapts to changing business needs, conditions, and work responsibilities.
• Creative ideas:Develops fresh ideas that provide solutions to all types of workplace challenges.
• Problem Solving: Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
• Influencing & Negotiating: Gets others excited about and committed to furthering the organization’s objectives.
• Accountability: Focuses on results and desired outcomes and how best to achieve them. Gets the job done.
• Plan & Organize: Coordinates ideas and resources to achieve goals.
• Ability to prioritize in an environment with multiple demands.
• Must be able to perform at a high productivity rate in a very fast-paced environment.
• Ability to utilize computer systems and programs effectively.
• Strong organizational skills and ability to multi-task.

Physical Requirements, Visual Acuity, and Work Conditions:

Physical Requirements: Ability to lift up to 50 pounds routinely and team-lift 75 pounds, and to make motor movements necessary for food preparation and lifting of bulk food products. Talking, expressing, or exchanging ideas by means of the spoken word. Hearing, perceiving the nature of sounds at normal speaking levels with or without correction

When completing driving routes: Reaching, Extending hand(s) and arm(s) in any direction. Standing for sustained periods of time. Walking, moving about on foot to accomplish tasks, pushing, pulling and using stairs. Lifting, raising objects from a lower to a higher position or moving objects horizontally from position to-position. Fingering, picking, pinching, grasping items, typing, or otherwise working.

Exerting up to 70 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, in a variety of situations, including using stairs or during inclement weather and team-lift 100 pounds.

Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.

Working Conditions: Must be able to withstand cold and heat variation as well as noise levels typical to food service and production environments.

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated workleader(s). All requirements are subject to change over time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.