The Operations Associate position is responsible for all administrative/service functions that contribute to Milestone’s success in servicing our customers in a fast-paced environment. This position includes but is not limited to, administration and coordination of rental reservations, trailer inspections, maintenance and repairs, inventory control, safety, and customer account management. This position has regular interaction with all departments and levels of leadership within the organization (Highway, Intermodal, Corporate) as well as vendors and customers doing, or seeking to do business with the company. Other duties may be assigned in the company’s sole discretion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Responsibilities:

• Perform a physical inventory and reconcile to Microsoft Navision Inventory Yard Check Report.
• Assist with asset management; control off-lease and idle inventory.
• Conduct inbound and outbound trailer inspections to record condition and process the necessary paperwork.
• Communicate with vendors for repairs needed and ensure work is completed; maintain minimal down time on trailers.
• Set up new vendors, issue purchase orders and prepare invoices for payment.
• Handle inbound and outbound customer calls; resolve and/or redirect customers as necessary; follow up on completion.
• Communicate and negotiate with customers on damage and re-billable charges; record rebills in the system for billing.
• Communicate with the Branch Manager and Regional VP for assistance, special issues, or problems that may arise.
• Generate purchase orders and process vendor repair invoices.
• Daily administrative paperwork and filing along with answering phones, responding to emails, and assisting customers.
• Occasional after-hours and/or weekend hours may be required.
• Support other departments/branches as needed.

Qualifications:

• Minimum of 2 years carrier transportation industry experience preferred.
• Proficiency with computers, including Microsoft Word, Excel, Outlook and PowerPoint required.
• Strong written and verbal communication required.
• Must be authorized to work in the United States.
• Strong organizational skills, detail oriented and ability to multi-task required.
• Regular, predictable, full attendance is an essential function of the job.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages.
• Ability to apply concepts such as fractions, ratios, percentages, and proportions to practical situations.
• Flexible and adaptable to the changing workflow and needs of the business.

Education:

• High School Diploma or general education degree (GED); bachelor's degree preferred.

Physical Requirements:

The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate will be required to read, communicate verbally and/or in written form, remember and analyze data; and remember and understand certain instructions or guidelines.
• While performing the duties of this job, the associate may be required to stand, walk, and sit.
• Must be able to climb in and out of trailers (standard is a 5')
• Frequently use hands to touch, handle, and feel, and to reach with hands and arms. Must be able to occasionally lift and/or move up to 25lbs/12kg.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Must be willing to work outdoors under various weather conditions.
• Minimal travel required.
• Must pass a pre-employment background check.