53 Service Writer/Advisor Jobs in Houston, TX
Mike Calvert Toyota is Hiring a Service Writer/Advisor Near Houston, TX
Full-time
Description
Mike Calvert Toyota is looking for an experienced automotive Service Writer.
The Service Advisor is responsible for building strong customer relationship and selling the technicians' time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
Why Mike Calvert?
Mike Calvert is a company of people first, we offer a great work environment! We are proud to be one of the fastest growing Toyota stores in the nation. Our Service Department is OVERFLOWING with work. Ask any Mike Calvert technician and they will tell you that they are proud to be a part of the Mike Calvert Toyota team. Come be a part of something unique- The Mike Calvert Way!
Ensure that customers receive prompt, courteous, and effective service
- Greet customers and assist them with any inquiries they may have
- Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
- Consult with customer on applicable service specials.
- Prioritize required services, and be prepared to provide options upon request.
- Document declines for services and ask for follow-up on future service considerations.
- Keep customer informed on completion times, service expenses, and possible changes.
- Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Spend quality time building relationship with the customer.
- Know the product well enough to answer characteristic and operational questions regarding the customer's vehicle.
- One year of experience in a service adviser role strongly is required
- Toyota experience preferred but not required
- Must be familiar with Reynolds&Reynolds
- Must have computer proficiency
- Valid driver's license
Job Summary
Full Time
$44k-64k (estimate)
04/27/2024
05/16/2024
mikecalverttoyota.com
HOUSTON, TX
100 - 200
1983
MICHAEL R CALVERT
$10M - $50M
Retail
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About Mike Calvert Toyota
Welcome to Mike Calvert Toyota in Houston, Texas! We are located at 2333 South Loop West, directly across from Reliant Stadium on the corner of 610 and Kirby. Mike Calvert Toyota in Houston Texas is jointly owned by Mike Calvert and Jay Davis. The partners incorporated the business in 1983. At Mike Calvert Toyota, customer satisfaction is the highest priority. Our award winning Toyota Sales, Toyota Service, Toyota Parts, and Toyota Body Shop departments stand ready to serve you. We have just remodeled our entire Service Department for your convenience, and have Express Service for your quick M...aintenance needs. We offer FREE Shuttle service to the Houston Medical Center and surrounding areas. At Mike Calvert Toyota, we treat you like family, and look forward to building a long relationship based on trust, appreciation, and service. Call TODAY! 713-558-8100 We appreciate the chance to earn your business every day
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The following is the career advancement route for Service Writer/Advisor positions, which can be used as a reference in future career path planning. As a Service Writer/Advisor, it can be promoted into senior positions as a Returns Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Writer/Advisor. You can explore the career advancement for a Service Writer/Advisor below and select your interested title to get hiring information.
