9 Service Writer Jobs in Houston, TX
Craneworks is Hiring a Service Writer Near Houston, TX
- Maintain service department phones
- Obtain miles, hours, and any other meter tracked information for each machine on a repair order
- Ascertain immediate course of action by listening to customers’ description of symptoms.
- Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required
- Obtain approval signatures where required
- Initial entry of RO into service database system.
- Maintain contact with customers by explaining estimates, providing status updates to customers, and ETAs of job completion via phone and email.
- Take information gathered from shop and field technicians to populate service databases and, when necessary, ask questions where discrepancies exist in order to provide a full and complete story in the service database systems
- Provide final invoicing to customers and other departments along with any required accompanying documentation in a thorough and professional manner
- Maintain payroll systems hours to marry ADP and service database systems’ hours.
- Maintain any status tracking systems for repairs used by the service department
- Any job duties delegated by management
- Knowledge: Mobile Cranes or heavy equipment and their transport equipment including designs, uses, repair and maintenance. ADP, Office Suite, and Karmak systems.
- Skills: Monitoring system operations and identifying out-of-parameter deliveries. Review
- Abilities: To use Sage and/or Karmak to create repair orders and look up historical information on machines and customers. Enter information into Karmak
- High School Diploma or GED
- Valid state Drivers’ License (may be required to pick-up and/or deliver parts)
Job Summary
Full Time
Consumer Services
$45k-65k (estimate)
11/03/2023
05/30/2024
crane-works.com
OLATHE, KS
50 - 100
2002
Private
$10M - $50M
Consumer Services
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About Craneworks
Crane Works provides terrain cranes, boom trucks and heavy equipment to the energy industry.
The job skills required for Service Writer include Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Writer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Writer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Writer positions, which can be used as a reference in future career path planning. As a Service Writer, it can be promoted into senior positions as a Returns Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Writer. You can explore the career advancement for a Service Writer below and select your interested title to get hiring information.
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