Overview

At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people on our team are the foundation of our success. If you're ready to work for an organization that values you, develops your talents and helps you grow personally and professionally, then look no further.

The Loan Servicing Specialist is responsible for post-closing commercial and consumer loan documentation and ongoing administrative and customer support for existing loan accounts.

Responsibilities

• Services loan customers' existing loan account relationships:
  • Processes draw requests
  • Processes payments
  • Handles customer and internal inquiries
  • Handles payoff requests
• Secures, maintains, and releases collateral.
• Sets up, organizes, and images commercial and consumer and loan files.
• Makes follow up phone calls and emails to customers and third parties to gather missing or expired documentation.
• Responsible for incoming telephone calls from employees, customers, and third parties.
• Uses Microsoft Word to:
  • Prepare letters and correspondence
  • Prepare various notifications
  • Type memos, emails, and various internal correspondence
• Reviews loan documents and reports to ensure integrity of data input/stored in Navigator (bank’s mainframe system). May include note maintenance check back, file documentation reviews, or other compliance reviews.
• Inputs, updates, and reviews data/reports from the document imaging system. May perform quality control review of scanned documents.
• Supports Escrow Analysis, Hazard and Flood Insurance requirements and monitoring.
• Monitor imaged loan files for missing and expired documentation.
• Designs, maintains, pulls, and monitors reports and forms using Excel and Director.
• Works on other related projects as assigned by department officers which may include:
  • Research
  • Spreadsheets
• May act as a notary public for the bank.
• Performs other duties in the market as assigned, such as miscellaneous filing and back up for other loan operations support staff.
• Performs other duties as assigned

The Perks!

• Competitive base compensation with additional performance-based incentives (incentives vary depending on role)
• Career development and continuous learning opportunities
• Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more
• 100% vested 401(k) Retirement Plan with company match
• Medical, Dental, and Vision insurance
• Flex spending plan & Health savings accounts with employer contribution
• Student Loan Debt Reduction Program & Tuition Assistance Plan
• Employee Stock Ownership Plan
• Employer provided group life insurance with option to purchase additional life insurance for you and your family members
• Employer provided long term and short term disability insurance
• Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance
• Wellness Program
• Free banking services and other financial services discounts
• Take Your Dog to Work Day in June
• Employee Rally Day- a day of celebration and recognition!

Qualifications

• Associates degree or equivalent combination of education and related work experience; or 6 months to one-year related experience and/or training; or equivalent combination of education and experience.
• Experience with loan servicing is preferred.

We RISE by lifting others. RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of diversity, inclusion and belonging at work and in our communities. Our commitment to RISE is reflected in our operating principles, people and culture. We pledge to continuously learn, so we can understand and support the differences of individuals, embrace each other's strengths, and provide opportunities for all of us to work toward and achieve our full potential.

Now that you know more about us and the position, next step is for you apply so we can learn about you!