Job Description

Job Description

Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry.

Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100 trucks, and offer multiple sites with cooler, and air-conditioned storage, distribution, and cross-docking services.

We operate refrigerated and non-refrigerated warehouses for storage needs but also Value-Added Services such as specialty packing, kitting and fulfillment needs.

We work with some of the household names that your family puts on the dinner table every night. It’s an important job, one that makes a difference in your community.

This is the first step in launching your career with a family-run company that cares about you, your family and your success.

We encourage our employees to learn and grow with us, while enjoying the friendly culture and great benefits that come with the MRS experience.

General Position Overview : The MRT Customer Account Specialist is responsible primarily for maintaining and growing a company generated book of business.

The CAS is the front-line relationship to our customers daily and will need to interface closely with the Routing and Operations Teams.

The CAS position will be responsible for soliciting, creating, and tracking orders and communicating with our customers on a daily basis.

At Midwest Refrigerated Services, we are driven by our Midwest Values of :

• M odesty
• I ntegrity
• D ependability
• W ork Ethic
• E fficiency
• S afety
• T rust

It is the expectation that all employees exemplify these values.

General Accountabilities include :

• Daily proactive communication with existing customers
• Analyzing areas of opportunity for growth with customers
• Order entry and system operating proficiency
• Order and information accuracy and timeliness
• Teamwork with Routing, Operations, Sales, and Accounting as well as others including both the Logistics and Brokerage Teams.
• Radical customer service and a sense of ownership

Skills Required :

• Ownership of self-success
• Attention to detail
• Ability to communicate to both internal associates, customers and leadership through written and verbal skills
• Good technical / systems skills
• Ability to hear the customer, empathize, apologize, and take action (HEAT)
• High degree of Self Confidence
• Associate’s Degree and / or 2-Years Related Work Experience in Related Field

Prerequisites :

• Ability to type, and utilize common systems (Email, Microsoft tools, McLeod TMS)
• Ability to learn on the fly and solve problems
• High energy / positive thinking

Performance Measurements :

KPI’s for tracking and evaluating performance based on the following metrics.

• Customer Satisfaction
• Customer Growth
• Order Accuracy
• Accessorial Accuracy

Benefits and Perks :

MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1st of the month following 30 days of hire.

Additional benefits available 1st of the month following 60 days of hire include Critical Illness, Identity Theft, Accident, Hospital Indemnity, company paid life insurance, company paid short-term disability, company paid long term disability and 401K plan with company match.

Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 Floating Holidays), Referral Bonuses, and access to the EAP program.

Our benefits provide employees the flexibility to choose the type of coverage that meets their needs.

We encourage Veterans to apply. Each applicant will be required to pass all pre-employment testing. We thank all applicants in advance for their interest;

however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted.

Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug-free workplace.