Industry: Mining

Department: Operations

Location: Mesa, AZ

Salary/Hourly: Salary

Exemption Status: Exempt

Manager: Regional Field Service Manager, Mining

Manager Once Removed (MOR): Director of Field Service

Purpose: Delivery and application of our products and services to clients. This position is the face of the company, often having direct contact with customers on a daily basis.

 Key Accountabilities:

• Understand technical requirements to properly apply product application of Midwest product at lines at customer site in a timely manner.
• Responsible for safely operating a motor vehicle and transporting products on public highways between various locations, including state to state.
• Operate various application equipment and transport, deliver, and apply chemical solutions.
• Knowledge of all Midwest product lines and proper use
• Ability to always work and communicate professionally with many people, even under stress, and to elevate issues to their proper level.
• Ability to build positive relationship with key customer site contacts and understand who the appropriate person to contact based on different required interactions
• Ability to serve multiple customers throughout the spray season with knowledge of each site and what is required.
• Obey state and federal laws while operating Midwest commercial vehicles.
• Drive, operate and maintain assigned spray equipment, and any equipment they are asked to operate.

• Follow maintenance discrepancy protocols to properly communicate equipment issues to the maintenance team.

• Based on role and location, may be required to maintain a satellite operation. Including measuring and reporting inventory, maintaining cleanliness of company property and assigned truck, and elevating any issues with Field Service Manager. 

• Required to properly and timely complete all paperwork, forms, (electronic or otherwise) and other administrative tasks; communicate through email and video conferencing utilizing company provided tablet.
• Understand Know and regularly practice firmly adhere to the Midwest’s “10 Rules to Live By” and Company Core Values. 
• Model safe behavior and ensure that appropriate emphasis is placed on both training and everyday workplace behavior.
• Ability to train others on Midwest Spray equipment you are familiar with.
• Other duties as assigned

Key Authorities:

• Use assigned authority to stop work where unsafe conditions or behaviors are present and report any unsafe conditions and/or behaviors to the appropriate safety personnel.
• Seek clarification from manager when on-site conditions do not match to plan

Reporting Relationships (Direct Reports): N/A

(Section Two)

Employee Accountabilities:

All employees at Midwest are accountable to:

• Work cooperatively, using pro-social behaviors, bring full effort to their work, including less preferred work.
• Provide their manager with their best advice and suggest improvements to work processes and methods.
• Cooperate and collaborate with peers. Make mutual adjustments in work for best overall result as per manager’s context. Escalate unclear or conflicting priorities to manager.
• Give earliest notice when commitments cannot be met.
• Abide by authorized Midwest’s technology, processes, procedures, policies, systems and values.
• Learn, practice, engage, improve and live the Midwest Way.
• Conserve and care for Organization resources, assets and equipment.

Employee Authorities:

All employees at Midwest are granted authority to:
· Appeal to their manager-once-removed when in chronic dispute with their manager.

• Escalate when authorized system is perceived to be unclear, conflicted, or ignored.

Managerial Accountabilities:

 Is this a Managerial role? NO

 All managers at Midwest are accountable to/for:

• The output of their direct reports.
• Select, induct, train, coach, review and reward direct reports as per the Midwest Leadership Framework.
• Actively monitor and manage performance of direct reports.
• Set team context and coordinate the work of their team. Actively manage interpersonal conflict.
• Continuous improvement of the work processes and methods.

 
Managerial Authorities:

 
All managers at Midwest are granted authority to:
· Veto selection of an unsuitable direct report.
· Assign or approve all report’s tasks.
· Review, recognize and reward reports.
· Initiate removal of a report

Manager-Once-Removed (MoR) Accountabilities:

Is this an MoR role? NO
All managers at Midwest are accountable to/for:
· Ensure* fair treatment of all Employees once Removed (EoRs). *see glossary at end of document
· Build future talent pool.
· Mentor and develop EoRs.
· Assess potential of EoRs.
· Ensure quality and consistency of managerial leadership of their direct reports by actively monitoring, coaching and performance managing leadership skills and behaviors.

MoR Authorities:
All MoRs at Midwest are granted authority to:
· Decide EoRs appeals and dismissals.
· Veto EoRs selection.

• Decide EoRs promotion.

Glossary

• Decide versus review and recommend: clarifying when a task is limited to research and analysis of options with possibly a recommendation but the decision authority remains with the assigner of the task.

• Ensure: implies that the work is not necessarily done by the person in the role directly, but by those reporting to him/her, whose output is the accountability of the role holder.

• Pro-social behaviors: behaviors which build social cohesion and have the highest likelihood of being interpreted as being trustworthy, fair, productive, dignifying, courageous, contributing, we-oriented, honest.

• Resource: to provide manhours from your unit to another unit to meet cross-functional commitments. Therefore, this role must ensure the job design of their unit’s roles include capacity to meet cross functional obligations.

 (Section Three – Human Resources Information)

Requirements:

High school diploma or GED

• Class A CDL in good standing with Tanker endorsement preferred
•  Minimum requirement: Class B CDL in good standing

 At least 2 years driving experience to perform job safely
Time management and organization skills to stay on schedule

• Ability to work with peers in a team effort
• A well-organized, detail-oriented, and self-directed individual who is able to work with minimal amount of supervision
• Capability to efficiently complete tasks in a fast-paced environment
• Ability to work extended hours, weekends, and holidays pursuant with industry demands
• Ability to lift heavy objects
• Extensive travel (by truck, airplane, automobile) in the conduct of business is necessary.
• Regular use of the telephone, tablet and/or mobile devices for communication.

Work Environment:

Includes an industrial setting with exposure to excessive noise, heavy machinery, environmental issues and/or inclement weather conditions.

Physical Requirements:

Ability to sit and stand for prolonged periods of time. Ability to climb ladders. Ability to lift, pull, push containers up to 50 pounds and manipulate equipment which requires strength, gross motor and fine motor coordination.