POSITION SUMMARY

• General support of information technology systems users; install and maintain computer hardware and software, printers and peripherals; address technology usage questions and problems. This person will mentor and lead the technical support personnel and perform higher tier technical support for system users throughout the enterprise.

ESSENTIAL JOB FUNCTIONS

• Manage purchase requests for all hardware needs for the technical support department.
• Manage stock of hardware for existing positions, and readiness for upcoming hires.
• Create and manage the user accounts during onboarding ,off boarding, and title change events.
• User support for various technology platforms, including computer hardware, Microsoft Windows, productivity applications, e-mail, etc.
• Operate and staff Help Desk as a central point of contact to support and triage all issues for solution and/or preparation for escalation to next tier support personnel.
• Installation, maintenance, and administration of information technology across platforms, including personal computers.
• Set-up, install, move, and maintain computers and other hardware.
• Maintain appropriate hardware asset tagging and inventory records.

JOB QUALIFICATION REQUIREMENTS

• 3 - 5 years of experience supporting users in varied environments with a primary emphasis in Microsoft Windows on a network.
• Strong working knowledge of PC Hardware, Operating Systems and various applications.

SPECIAL SKILLS

• Logical approach to problem solving.
• Strong customer skills.
• Strong oral and written communication and interpersonal skills.
• Ability to work solo on a project but also a willingness to work in a team.

WORKING CONDITIONS

• Normal office environment
• Some travel

Education

• Associates or better

Behaviors

• Leader: Inspires teammates to follow them
• Team Player: Works well as a member of a group

Motivations

• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)