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Massage Envy
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Front Desk Associate
$31k-40k (estimate)
Full Time | Sports & Recreation 2 Months Ago
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Midtown Athletic Clubs is Hiring a Front Desk Associate Near Weston, FL

DescriptionMidtown is looking for a Hospitality Associate who will be the first point of contact for every interaction with our members and guests.
The PositionMidtown believes in putting the customer at the center of every decision that we make. Our Hospitality Associates set the tone for the experience of each member and guests through warm greetings, genuine goodbyes, resolving questions or issues accurately and quickly and creating memorable, lasting moments during each visit. A Midtown Hospitality Associate plays a key role in delivering on our promise to inspire others to transform their lives. Welcome to some of the most important work you will ever do.
You Will Love This Job If
  • You love inspiring a sense of community and providing personal attention
  • You find immense joy in welcoming individuals who enter the club in a warm and pleasant manner
  • You consistently strive to create a lasting first impression
  • You thrive in creating memorable moments for members and guests
  • You are passionate about helping others
  • You are well-engaged in policies and procedures and will be able to communicate them in a positive way to members
  • Receive coaching with optimism and implement recommendations
As Hospitality Associate, You Will
  • Greet everyone who enters the club with a warm welcome
  • Seek to understand how you can help make someone’s experience special
  • Demonstrate sound judgment, professionalism, and optimism
  • Assist members with program registration, payment processing, and scheduling services
  • Handle check-ins, addressing questions and resolving issues appropriately
  • Identify potential friction points for customer and help find solutions
  • Participate in service recovery
  • Maintain cleanliness of front desk areas to contribute to an exceptional facility experience
  • Contact housekeeping and maintenance departments when a problem is reported
  • Answer queries regarding club services and facilities
  • Implement processes and procedures to ensure consistent delivery of service
  • Complete transactions for paid services or goods
  • Complete tasks or projects as assigned such as calling members with birthday greetings
Experience And Requirements
  • Availability to work a flexible schedule (including evenings, weekends, and some holidays)
  • Demonstrate strong customer service skills and enjoy serving others
  • Working knowledge of customer services standards
  • Work gracefully and quickly under pressure
  • Great personality that naturally connect with a wide variety of people
  • Keen memory and delightful sense of humor
  • Quickly make calculations when handling money
  • Work well in a collaborative team environment
  • Highly organized and efficient
  • Excellent communication skills
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Sports & Recreation

SALARY

$31k-40k (estimate)

POST DATE

04/24/2023

EXPIRATION DATE

06/19/2024

WEBSITE

midtown.com

HEADQUARTERS

CHICAGO, IL

SIZE

1,000 - 3,000

FOUNDED

1970

CEO

FRANK BERESH

REVENUE

$50M - $200M

INDUSTRY

Sports & Recreation

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Midtown Athletic Clubs
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The job skills required for Front Desk Associate include Customer Service, Scheduling, Communication Skills, Housekeeping, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Front Desk Associate positions, which can be used as a reference in future career path planning. As a Front Desk Associate, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Associate. You can explore the career advancement for a Front Desk Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Front Desk Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Desk Associate job description and responsibilities

Front Desk Associate keeps the front desk and lobby area clean and neat.

01/02/2022: Houston, TX

The Front Desk Receptionist will perform a variety of general office duties such as client service, data entry, requisition of supplies, secretarial services, mail services, public relations, correspondence, and word processing.

02/05/2022: Saint Louis, MO

Working at the front desk requires using computers to keep records, process payments, and complete other tasks.

03/03/2022: Virginia Beach, VA

Maintaining cleanliness of front desk areas to contribute to an exceptional facility experience.

01/04/2022: Trenton, NJ

The Front Desk employee ensures positive customer experience.

12/09/2021: Lafayette, LA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk Associate jobs

A front desk agent does not need any experience but should have a high school degree or GED equivalent.

02/14/2022: Memphis, TN

A front desk receptionist needs to be highly organized, friendly and engaging.

01/09/2022: Chillicothe, OH

Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure.

02/03/2022: Bridgeport, CT

Front desk employees need to be able to get along and work with a variety of people.

02/24/2022: Monroe, LA

Always Be Available as a Mentor.

03/03/2022: Lancaster, PA

Step 3: View the best colleges and universities for Front Desk Associate.

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