Gaia Spa is a new and rapidly growing membership-based luxury day spa located in Weston, Florida. We are currently seeking a part time and full time Front Desk Lead. With the continual development of the spa, the concierge has incredible opportunities to step up into management positions. We are paying over 20% more than other spas to attract passionate receptionists. Candidates MUST have prior spa experience.

Front Desk Concierges are responsible, but not limited to, greeting all guests and members, maintaining bookings, processing transactions, and upholding the atmosphere of the spa.

Compensation:

The pay for the Front Desk Lead ranges from $15.00 to $20.00 per hour plus membership signing commission ($20.00 - $35.00 per membership) and product sales commission 10%. Salary option is available of up to $4,000.00 per month in addition to sales commissions.

As a bonus: all new hires will receive a complimentary package including a 60 minute signature massage, 60 minute signature facial, one 45 minute Sauna session, and one 45 minute Salt session. Afterwards, all full time employees are eligible for their choice of a complimentary sauna or salt session each month. All employees are also eligible for a 50% discount on all services based upon membership pricing and 15% off all products.

Responsibilities

• Developing strong, trusting, and warm relationships with new clients and answering inquiries.
• Answering phone calls and messages to book guests and resolve the needs of our guests.
• Book and edit appointments on the spa software system.
• Successfully pitching and signing up new members to Gaia Spa.
• Confirming appointments ahead of the scheduled time.
• Providing Wellness Calls and EFT Calls
• Folding towels and linen to ensure the organization of the spa and comfort of the guest.
• Restocking and filling inventory.
• Complete side work along with opening and/or closing tasks each shift.
• Ensuring the Gaia Spa Experience for members and guests by maintaining set standards of service and cleanliness.
• Upselling guest services and enrolling guests into the membership program.
• Processing payments and ensuring accuracy of daily transactions each shift.
• Informing the manager of any updates or relevant information each shift.
• Ensure all client information is accurately recorded within the relevant software.

Qualifications

• Must be at least 18 years old.
• Previous experience in membership sales or the spa industry.
• Previous experience handling money.
• Must be able to multi-task and remain organized.
• Must be able to communicate effectively with the team to resolve customer complaints.
• Proficiency in computer skills and display a willingness to learn.
• Reading, Writing, and Oral proficiency in English is required. The same skills in Spanish are preferred but not required.
• Well groomed, engaging, and energetic.
• Excellent communication skills with all staff members and guests.
• Must have flexibility to work weekends and holidays.

Job Types: Full-time, Part-time

Salary: $15.00 - $20.00 per hour

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Weston, FL 33331: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Spa: 1 year (Required)

Work Location: In person

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• 8 hour shift

Experience:

• Spa: 1 year (Required)
• Hospitality: 1 year (Required)

Language:

• English (Required)
• Spanish (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person