Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met. This is a full-time position with opportunities for growth and advancement.

Responsibilities:

- Analyze customer inquiries and provide appropriate solutions or recommendations

- Communicate effectively with customers via phone, email, or chat

- Maintain customer records and update information as needed

- Collaborate with other departments to resolve customer issues or concerns

- Market additional products or services to customers when appropriate

- Provide support to the sales team by assisting with sales administration tasks

Qualifications:

- Previous customer service experience preferred

- Excellent communication skills, both verbal and written

- Ability to analyze customer needs and provide appropriate solutions

- Knowledge of HIPAA regulations is a plus

- Bilingual in English and Spanish is highly desirable

- Proficient in Microsoft Office Suite and CRM software

- Strong organizational skills and attention to detail

Benefits:

- Competitive salary based on experience

- Comprehensive health insurance plan

- Paid time off and holidays

If you are a motivated individual who enjoys working in a fast-paced environment and has a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• Health insurance
• Paid time off

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

License/Certification:

• Insurance Producer License (Preferred)

Ability to Commute:

• Jacksonville, IL 62650 (Required)

Ability to Relocate:

• Jacksonville, IL 62650: Relocate before starting work (Required)

Work Location: In person