JOB SUMMARY

This position is responsible for ensuring that all Maintenance/Servicing, Legal, Reporting, Compliance Documentation, Reviewing/QC & Training tasks are completed in compliance with the applicable regulations, MidCountry Bank policies and procedures or special requirements as dictated by the deposit approval authority.

Responsible for deposit account daily operations and resolutions. Provides first level support to branch staff regarding customer or account processing issues. Responsible for daily GL reconciliation and maintaining a clean and accurate deposit customer data base. Provides direct external customer support to Cash Management customers.

JOB RESPONSIBILITIES

1. Maintenance/Servicing – Ensuring accuracy and that system is maintained to the highest standards

• Account researching, closure, overdraft limit management and collection
• Escalating or transferring second level or specialized inquiries
• Demonstrating broad knowledge of concepts, practices and procedures
• Reviewing internal daily, weekly and monthly reports
• Processing mobile deposits
• Updating procedures
• Clean-up projects as assigned
• Assessing and processing fees as incurred by our customers
• Assisting and providing guidance to branches with rectifying transaction processing and balance discrepancies
• Providing insight on training opportunities for business partners and looking for process efficiency

2. Reporting- including reporting general ledgers, federal government payments, B-notices (TIN Notice), annual escheatment, Quarterly MasterCard Reporting

• Providing complex transaction assistance for both internal and external customers
• Assisting with annual escheatment process
• Ensuring general ledgers are accurate and all outstanding items are cleared timely
• Reporting bi-weekly federal backup withholding payments and processing the payments
• Assisting with cleanup of B-Notices
• Month, quarter and year-end functions as required (1099s, tax corrections, RMD letters)

3. Legal- Assist with Legal/regulatory/data reporting in assigned areas including

• Responding to Levy and Garnishment requests
• Tracking and documentation of legal items
• Correctly coding IRA and HSA transactions
• Participating in research for subpoena items
• Reporting kiting and fraudulent activity to the appropriate compliance/risk/fraud area or escalating to management as appropriate
• Creating tax addenda’s and completing tax corrections
• Monitoring outgoing funds against the OFAC list
• Managing uncollected closed account balances monthly
• Maintaining compliance with all applicable regulations with an emphasis on Reg E, Reg GG, and Privacy

4. Compliance Documentation – Specialty desks (Card Management, EFT Disputes, Wires, Cash Management, Fraud)

• Providing complex transaction assistance for both internal and external customers
• Performing highly regulated operational functions for deposit accounts ensuring satisfactory audit ratings and minimal bank losses
• Monitoring transaction/activities ensuring adherence to procedures and regulations
• Monitoring all incoming and outgoing ACH activity
• Processing daily ACH Positive Pay exceptions, outgoing return items and resolving all incoming ACH returns to ensure timely settlement and client notification
• Manage daily review and follow-up on Treasury Reclamation and Death Notices
• Reviewing and approving daily wire requests (Incoming, Outgoing, Domestic & International)
• Proactively obtaining training on regulations or from vendors to ensure our process remains streamlined and efficient
• Participating in implementation and training of software updates and/or regulatory changes including ACH NACHA Rules and MasterCard Chargeback Guide rules
• Training staff within and outside of the department
• Reviewing MasterCard informative information, bulletins and changes that are occurring
• Thoroughly understanding procedures to identify potential fraud when assisting branch staff, compliance and audit
• Monitoring of fraud tools (EnFact, Tranblocker, Case Tracker) used by bank for debit cards
• Investigation and processing of all Reg E claims
• Process chargebacks according to MasterCard rules and regulations
• Set up and maintain Cash Management customers and products including ACH, Wires, Sweeps, Fraud Tools, Bill Pay and Mobile Deposit
• Process Remote Deposit transactions
• Provide excellent service to Cash Management internal and external via phone, email and chat on a daily basis
• Process analysis statements by managing pricing exceptions and statement set up via Weiland.

5. Reviewing

• Reviewing address changes done daily by comparing letters to Service Now Tickets
• Identifying process improvement and efficiencies
• Reviewing daily card order report from Client Central
• Reconcile all ATM transactions and balance cash
• Review Teller Balancing to ensure reported totals reconcile with the system totals
• Official check reconciliation and correction
• Stop payment review to ensure compliance with expiration date

6. Training and Development

• Identifying opportunities and providing training to our business partners and team members
• Maintaining an updated training guide of key tasks

JOB REQUIREMENTS

Education-

• Required: 2 Year College/ Tech Degree or equivalent experience
• Preferred: Bachelor’s’ Degree or equivalent experience

Experience-

• Required: 3-5 years of bank operations experience
• Preferred: 5-8 years of bank operations experience

MidCountry Bank is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sexual orientation, marital status, national origin, disability or handicap, veterans status, genetic information or gender identity. MidCountry Bank is an EEO/AA Employer.