Midas of Dublin is the busiest and highest revenue Midas in all of the West Coast. We are a leader in selling and repairing Brakes, Maintenance, Oil Change, Tires and more. You can think of Midas as " The one stop shop dealer alternative".

We are in need of a can do, top caliber, personable, energetic, goal driven, extremely friendly Service Writer to join our team.

Specific Responsibilities

- Meet and greet Customers at their car.

- Write estimates, and suggest services to the customer.

- You will engage customers about repairs needed on their car.

- You will sell services based on their factory scheduled maintenance

- You will provide 5 star service to get customers to return for years to come.

We are a destination for Tires, Brakes, Oil Change and all the maintenance and repair. If you have worked at Bigo Tires, Wheel Works, Firestone, Pep Boys, Sears Auto, Goodyear or other tire outlet, that is a plus.

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Automotive Service Writer Advisor Skills and Qualifications:

Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management

Job Types: Part-time, Full-time

Pay: $20.00 - $28.00 per hour

Day range:

• Weekends as needed

Shift:

• Day shift

Work Location: In person