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Job Description
Come work in an exciting and progressive fast paced environment as an on-site Customer Experience Agent in our Sioux City, Iowa office at MidAmerican Energy Company! We offer exposure to the evolving energy and natural gas industry working independently and in a team environment.
This position is targeted to start May 20, 2024.
Position Description :
As a Customer Experience Agent you will provide a wide range of solutions and services to our residential customers in a collaborative work space.
Our Customer Experience Agents utilize policies, procedures, systems and programs to place various service and emergency orders, answer billing and credit related questions and handle sensitive customer issues.
The training provided will prepare you to assist customer needs, perform research and follow-up on customer accounts. This position will also perform additional responsibilities as requested or assigned.
Responsibilities
Training / Staffing Hours :
During storm events you may be required to work up to 12 hours.
Incentives : Generous pay
Generous pay
Comprehensive benefits plan
State of the art training area
Retirement savings plan (401k)
On-going career development
Education reimbursement
Environmentally focused
Qualifications
About Us
MidAmerican Energy Company, a Midwest utility, provides regulated electric and natural gas service to more than 1.6 million customers in Illinois, Iowa, Nebraska and South Dakota.
The company owns and operates a portfolio of power-generating assets, approximately 61% of which is wind generation.
About the Team
At MidAmerican Energy Company, we celebrate diversity, equity and inclusion. MidAmerican Energy Company is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.
JOB INFO
Job Identification 10001105
Job Category Customer Service
Posting Date 04 / 11 / 2024, 07 : 28 PM
Apply Before 04 / 29 / 2024, 04 : 59 AM
Job Schedule Full time
Job Shift Day
Locations 401 Douglas Street, Sioux City, IA, 51101, US
Salary Range $18.27
Business MidAmerican Energy Company
Compensation details : 18.27-18.27
PIebc8172600ba-26276-34234632
Last updated : 2024-05-21
Full Time
Retail
$42k-54k (estimate)
05/22/2024
05/27/2024
midamericanenergy.com
DES MOINES, IA
3,000 - 7,500
1990
PAULA DELEEUW
$10M - $50M
Retail
Mid American Energy Service is a construction company based out of 4590 Bassett Rd, Atwater, Ohio, United States.
The following is the career advancement route for Customer experience positions, which can be used as a reference in future career path planning. As a Customer experience, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer experience. You can explore the career advancement for a Customer experience below and select your interested title to get hiring information.