JOB SUMMARY:

• Working with the consumer to resolve issues with student loans
• Handling incoming and outgoing calls
• Information gathering to locate new contact info
• Negotiating payment arrangements
• Preparing and obtaining necessary paperwork

KNOWLEDGE, SKILLS & ABILITIES:

• Working knowledge of modern office procedures, methods, and computer equipment
• Excellent communication skills
• Principles and practices of customer service.
• Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
• Good organizational skills and attention to detail.
• Ability to comply with rules, regulations, laws and methods as related to debt collection.
• Work independently in the absence of immediate supervision.
• Ability to handle and resolve recurring problems.
• Successfully complete and pass the FDCPA test.
• May be required to undergo and pass applicable background checks.
• High school diploma or GED required

$16.20/hour plus $4.23 for Health and Wellness Benefits

Monthly Bonus Potential

*BENEFITS:

Uncapped Bonus Potential

Flex Scheduling

11 Paid Holidays

Mid-South Adjustment is an Equal Opportunity/Affirmative Action Employer M/F/Vet/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Communication method(s) used:

• Phone

Work environment:

• Call center

Work Remotely

• No

Job Type: Full-time

Pay: $20.43 per hour

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person