DEPARTMENT: Food & Beverage JOB TITLE: Food & Beverage Director

REPORTS TO: General Manager & Assistant General Manager

JOB TYPE: Exempt

BASIC FUNCTION: Directs and oversees all aspects of Food and Beverage customer service policies, objectives, and initiatives. Develops service level standards focused on response times and issue resolution. Establishes policies and procedures that produce high-quality customer service delivery and that reflect industry best practices. Assists F&B Assistant Manager and Supervisors in all areas of front-of-the-house operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for the management of day-to-day operations within the Front of House F&B department and oversee Supervisors, Captains, and Wait Staff and delegate duties as needed to ensure proper service of members and their guests.
• Responsible for the Beverage Program to include wine list, contests, and training.
• Manage Wine Club membership, benefits, and events to provide additional value for members.
• Post job ads, conduct interviews, and hire new F&B employees who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
• Assure proper staffing levels to meet guest service and operational needs.
• Inspects to ensure that all safety, sanitation, energy management, preventive maintenance, and other standards are consistently met.
• Organize, coordinate, and manage new hire F&B orientation and training.
• Responsible for writing and completion of employee annual performance appraisals and counseling reports.
• Sets goals and expectations through the performance review process and holds staff accountable for successful performance.
• Responsible for coaching and counseling staff on performance and behavior in accordance with Club policies and guidelines.
• Keep accurate and up-to-date documentation on employee issues and daily operations.
• Responsible for documentation of personnel changes: rates, positions, status, sick leave and vacation time, employment termination, etc.
• Oversee FOH training program- maintaining accuracy and upkeep of all training materials; training guides/quizzes, excluding orientation and training manual.
• Create and develop and implement promotions, food and wine pairings, menu items, and presentations.
• Collaborate with the Executive Chef on creating new menu production and updating POS items.
• Help create an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
• Audit and approve weekly payroll.

ADDITIONAL RESPONSIBILITIES:

• Support F&B Front of the House during peak business times.
• Act as liaison between the FOH & BOH.
• Create an F&B yearly budget.
• Ensures that regular, ongoing communication occurs in all areas of food and beverage (e.g., pre-meal briefings and staff meetings).
• Provides feedback to employees based on observation of service behaviors.
• Address member and guest complaints and advise the General Manager about appropriate corrective actions taken.
• Utilizes employee feedback and an open-door policy to identify and address employee problems or concerns promptly.
• Assist with coordinating quarterly menu changes with the Executive Chef and ensure POS item accuracy.
• Responsible for staff training on set-up and operation of audio-visual equipment.
• Responsible for ordering operating equipment and supplies for the front of the house.
• Document accidents and injuries to employees, Members, or guests within 24 hours of the occurrence and follow up as MPCC policies dictate.
• Assist with emergency situations within the scope of acquired training.
• Report any deficiencies in equipment function to the appropriate personnel.
• Carry out all other duties and responsibilities as directed by Assistant General Manager and General Manager.
• Attend and complete the HEC training program.
• Maintain a professional appearance.
• Attend the following meetings when requested – Manager’s Meeting, House Committee, Board of Directors, and Safety Meeting.

CANDIDATE QUALIFICATIONS:

• This position requires a minimum of 5 years' experience in an F&B management role, preferably in a private club, but not required.
• This position requires the ability to read, write and speak English.
• Must be able to add, subtract, multiply, and divide.
• Must be able to retain and carry out instructions in written and oral form.
• Basic computer skills and knowledge are required.
• Able to efficiently send and open emails and attachments.
• Able to create and revise documents in Microsoft Word, Publisher, and Excel.
• Understanding the internet and how to navigate it is required.
• Must compose clear and effective documents with proper grammar and punctuation.
• Education – Must have a high school diploma or equivalent GED (General Education Degree.)
• A “Manager” blue card issued by the Hawaii State Liquor Commission is required.
• Must be able to work evenings, weekends, and holidays.
• This is a full-time “Exempt” position, which may require working up to, or more than, 50 hours a week when needed.

MENTAL DEMANDS:

This position requires mindfulness for safety, planning and methodical execution, alertness, anticipation, cooperation, attention to detail, memory retention, common sense, and self-evaluation and correction. Also, this position requires communicating with various personalities and temperaments. Must be able to remain impartial and treat all employees fairly. Must communicate with the staff in a way that asserts authority yet treats everyone with dignity and respect. Must possess the ability to self-manage. Uses time wisely and productively. Must demonstrate problem-solving capabilities, integrity, initiative, and creativity.
PHYSICAL DEMANDS:

While performing this job, the employee is regularly required to stand, walk, talk, smell, and hear. The employee is required to reach with arms and hands. Must be experienced in properly lifting and carrying large and small service trays. The employee must meet vision requirements of close, distance, color, peripheral, and depth perception. Must have good hand and eye coordination.
WORK CONDITIONS:

While performing the duties of this job, the employee may be exposed to cleaning chemicals, e.g., bleach, degreaser, and dish detergent. May work both indoors and outdoors.

** Full COVID-19 vaccination required**

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off