Description

POSITION SUMMARY: Responsible for performing a myriad of support services, including but not limited to; client screening, data entry, billing, administrative activities, resources/referral, assisting congregate meal sites and marketing/community outreach activities for the Senior Services Program.

ESSENTIAL JOB FUNCTIONS:

• Answers telephone calls, provides general information, fields/answers questions, directs calls to the appropriate staff member, and takes messages when appropriate.
• Ensures the integrity of program unduplicated client count by regularly updating the agencys central database (FACSPRO).
• Sorts and distributes agency information in the appropriate manner as requested by Director/Service Area Managers.
• Assists Community Outreach Coordinator in the organization of community events to promote Senior Services Program.
• Assists in the distribution and delivery of program resources to agency program sites and throughout communities within the service area.
• Ongoing collection of donations at congregate meal sites.
• Ongoing supply delivery to congregate meal sites as requested by program manager.
• Assists in operating and serving at congregate meal sites.
• Maintains files of correspondence, training files and other informational/data files.
• Purchases office supplies and other necessary items as directed, assuring cost efficiency, and prepares requisitions accordingly.
• Assures appropriate levels of office supplies are stocked and maintained in an orderly manner.
• Performs daily data entry activities into the Statewide database (i.e. 701A, B, and C assessments, 701S, Care Plans, SCAS units, etc.)
• Attends and actively participates in training programs, staff meetings, and other meeting/trainings.
• Assists in reviewing vendor worker logs to ensure accuracy and compliance with contractual quality standards.
• Organizes and prioritizes all assignments as directed.
• Participates in regular safety, storm and fire drills.
• Prints, disseminates, and/or submits reports, documents, and files as directed.
• Maintains confidentiality in all aspects of client, staff and agency information.
• Maintains professionalism, a positive image, and effective working interactions with co-workers, clients, and all outside contacts within the community.
• Uses and follows the policies/procedures of Mid Florida Community Services, Inc., including but not limited to Personnel Policies, Occupational Health and Safety policies, payroll policies/practices, etc.

NON-ESSENTIAL/SECONDARY FUNCTIONS:

Performs any additional duties as directed or assigned by supervisor, management staff, program director or Mid Florida Community Services, Inc. management staff. This description is intended to convey information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position.

Qualifications

JOB STANDARDS:

Education: High School diploma or equivalent preferred but not required.

Experience: At least two years clerical/administrative and/or data entry related activities.

Licenses & Certifications: Valid Florida drivers license and be insurable by Companys current carrier. Subject to Federal, State and Local legal requirements/background checks/clearance for working with a vulnerable population.

CRITICAL SKILLS, ABILITIES, & EXPERTISE:

Physical Requirements: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Sitting, standing for long periods of time, use of fingers, arms, hands and legs and voice/talking are constant. Good eyesight (correctable) and hearing (correctable) are essential. Squatting, walking, handling, grasping, stretching/reaching, bending at the waist, driving and light lifting and/or carrying (up to 15 lbs.) are frequent. Pushing, pulling, kneeling, balancing, turning, feeling, medium lifting and/or carrying (up to 50 lbs.) are occasional.

Equipment: Computer, facsimile, copy machine, calculator, multi-line phone and other small office and instructional equipment and vehicle.

Skills & Expertise: Ability to work with limited direction. Knowledge of organizational methods. Skills in completing work with a high degree of accuracy. Ability to effectively communicate orally and in writing. Ability to establish effective working relationships with people, including supervisors, peers, vendors, and clients. Ability to compile data from various sources, departments, etc. Ability to type at least 40 words per minute. Expertise in the operations of Word processing, and Window based applications. Ability to use and operate personal computer and general office equipment. Skills in customer service and dealing with difficult individuals. Ability to work in a multi-task environment. Ability to maintain client and staff confidentiality.

ENVIRONMENTAL JOB FACTORS:

Job Location: Primary location is currently in Hernando County. However, this position can be relocated at any given time for any reason with sufficient notice provided. Extensive travel is required throughout the service area to include Hernando, Lake, Sumter, and Polk Counties.

Work Environment: While performing the responsibilities of the position, these work environment characteristics are representative of the environment the employee will encounter. Office environment and working with others frequently. Working with office equipment is frequent. Occasionally outdoors and operates a vehicle.