JOB SUMMARY

We are looking for a Salesforce Support Specialist to join our IT team and support our Salesforce technology and integrations. This position will be responsible for the day-to-day management and administration of our Salesforce platform. This role will work closely with various stakeholders, including sales, marketing, finance, and customer service teams, to ensure the effective utilization and optimization of Salesforce to meet the organization's goals and objectives. The ideal candidate should have an advanced understanding of Salesforce administration, or other CRM experience. This position is remote.

Essential Functions:

• Manage and maintain the Salesforce licensing, including user setup, profiles, roles, permissions, security settings, and deactivation
• Coordinate and provide user training and support, including creating training materials and conducting training sessions
• Monitor and maintain middleware software the supports Microbac’s Salesforce org with other systems
• Collaborate with consultants on large scale implementations and new system integrations
• Stay up-to-date with Salesforce releases, features, and best practices, and evaluate and implement new functionalities as appropriate
• Create and maintain reports and dashboards to support end users and management teams
• Create process automations and workflows to support business process improvements
• Implement and manage data integrity and data quality initiatives, including data cleansing, deduplication, and migration
• Troubleshoot and resolve user issues, system errors, and data discrepancies
• Monitor system performance, conduct regular audits, and implement optimizations to improve efficiency and user experience

Minimum Qualifications

• 3 years of Salesforce or similar CRM experience
• Experience with Salesforce plugins such as Formstack, Linvio, HubSpot, Zoominfo, etc. a plus
• Experience with Sales Cloud, Service Cloud, and Community Cloud a plus
• Experience with middleware required, Mulesoft or Boomi a plus
• Strong data analysis skills
• Detail-oriented with excellent organizational and time management skills
• Strong communication and presentations skills
• Ability to work independently and with cross functional teams
• Degree in information technology, business administration, finance, marketing, or similar

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Required to stand, walk and sit; talk or hear, both in person and by telephone/computer audio, use hands to finger, handle or feel objects or controls including entering text/data into a computer by means of traditional keyboard; reach with hands and arms. May be required to stoop, kneel, bend, crouch occasionally
• The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include near visual acuity including use of computers.

Working Conditions:

• This job may require travel less than 10%

As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and life science markets.

OTHER:

This job description is not an exhaustive list of all duties an employee may be required to perform. Microbac reserves the right to revise the job description at any time.

Employment is at-will. Microbac, promotes a drug-free, alcohol-free workplace. Applicants considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

Microbac is an Equal Opportunity Employer – We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.