Kilwins Chocolates Franchise of Columbus, OH is looking to hire a full-time Retail Store Manager to oversee store operations while providing excellent customer service. Do you have strong leadership skills? Would you like a career with an established company? Do you dream of spending your days surrounded by chocolate? If so, please read on!

This retail management position earns a competitive wage. We also offer a friendly team environment, where our employees get to be surrounded by Kilwins Heritage Chocolate and Original Recipe Ice Cream. If this sounds like the right opportunity for you, apply today!

Our company was founded in 1947, yet still strives to deliver a world-class experience for today's customers. As part of the chocolate and ice cream franchising business, we are constantly growing by adding stores in new markets and expanding our production capability. We now have over 160 locations and are building the expertise needed to successfully support all of them. With a combination of our high-quality products, in-store craftsmanship, and genuinely friendly team members, we have created an atmosphere that our customers want to visit again and again. From sight to taste, touch, smell, and sound, a visit to Kilwins provides an authentic sensory experience like no other.

Our core purpose is to create enjoyment and make people happy by treating them the way we would want to be treated. These values translate directly to a culture of people who are driven to provide an exceptional confectionery experience. We wouldn't be as successful as we are without the dedicated and talented people we have working for us. To show our appreciation, we offer competitive compensation and a friendly and supportive environment that focuses on helping our employees develop careers they can be proud of.

As a Retail Store Manager, you have the important role of overseeing store operations while providing an amazing customer service experience for shoppers. You are dedicated to continuous improvement and take pride in training and mentoring tram members. Leading by example, you strive to promote our company culture of kindness and integrity. Staff and customers appreciate your positive energy and the way you create a fun and exciting environment. You competently manage the opening, closing, and sanitation checklists to ensure our high standards of efficiency and cleanliness are met. Knowledgeable about retail operations, you capably utilize our online and retail support systems and handle store merchandising. Your excellent organizational and planning skills serve you well as you prioritize tasks, meet deadlines, and problem-solve issues.

Your number one priority is always customer satisfaction! You spend the majority of your time ensuring our customers have an enjoyable Kilwins experience. Familiar with our production processes and product offerings, you expertly answer questions and address concerns. You are committed to treating others the way you want to be treated, and you honor our brand’s heritage by providing exceptional customer service. You are pleased to represent an iconic American company, and you find satisfaction in knowing that your contributions are valued!

Can you communicate well with others, both verbally and in writing? Do you have strong organizational and leadership skills? Are you able to provide great customer service and effectively resolve conflict? If yes, you might just be perfect for this retail management position!

This retail management position requires availability on days, evenings, nights, weekends, and some holidays.

If you feel that you can provide excellent customer service and would be right for this retail management job, please fill out our application. We look forward to meeting you!

Location: 43215