1 Help Desk Consultant Job in Houghton, MI
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Help Desk Consultant
$42k-52k (estimate)
Full Time | Colleges & Universities
3 Months Ago
Michigan Technological University is Hiring a Help Desk Consultant Near Houghton, MI
Department: Information TechnologyTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities. If you require any auxiliary aids, services, or other accommodations to apply for employment, or for an interview, at Michigan Technological University, please notify the Human Resources office at 906-487-2280 or humanresources@mtu.edu.
Job Description SummaryThe Help Desk Consultant provides the first level of support for customers of Information Technology at Michigan Tech. The Help Desk Consultant will receive, prioritize, document, and actively resolve IT help requests for University students, faculty, staff, and the broader campus community. The Consultant works collaboratively with other Information Technology professionals to provide superior user service to the entire campus in support of teaching, research, and learning. You will become part of a culture that empowers employees, treats them with respect, and encourages innovation and open communication.
Essential Duties & Responsibilities (other Duties May Be Assigned)Address requests for IT services and provide excellent customer service by:
Required Training And Other Conditions Of EmploymentEvery employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.
Required University Training
Other Conditions Of EmploymentPlease note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.
Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities
Full-Time Equivalent (FTE) % (1=100%)
1.00
FLSA Status
Non-Exempt
Appointment Term
Shift
1st Shift
Pay Rate/Salary
Negotiable Based On Experience & QualificationsTitle of Position Supervisor
Director of IT Help Desk
Posting Type
Internal and External
Dependent on Funding
No
Special Instructions to Applicants (if applicable)
Additional Information
Required Education, Certifications, Licensures* (minimum requirements)
Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities. If you require any auxiliary aids, services, or other accommodations to apply for employment, or for an interview, at Michigan Technological University, please notify the Human Resources office at 906-487-2280 or humanresources@mtu.edu.
Job Description SummaryThe Help Desk Consultant provides the first level of support for customers of Information Technology at Michigan Tech. The Help Desk Consultant will receive, prioritize, document, and actively resolve IT help requests for University students, faculty, staff, and the broader campus community. The Consultant works collaboratively with other Information Technology professionals to provide superior user service to the entire campus in support of teaching, research, and learning. You will become part of a culture that empowers employees, treats them with respect, and encourages innovation and open communication.
Essential Duties & Responsibilities (other Duties May Be Assigned)Address requests for IT services and provide excellent customer service by:
- Troubleshooting and resolving requests for IT services, on the phone, in person, email or through remote access utilities.
- Working collaboratively as a member of a Tier 1 support team to diagnose & resolve networking, computer hardware, software, and operating system problems.
- Working with other members of IT to coordinate appropriate hand-off and successful resolution of customer requests.
- Contributing to the maintenance of support articles in our knowledgebase.
- Performing other entry-level IT tasks as directed.
- Demonstrating a customer service mentality in each interaction with our customers and co-workers.
- Other duties as assigned.
- Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
- Apply safety-related knowledge, skills, and practices to everyday work.
- Bachelor’s degree or an equivalent combination of education and/or experience.
- One year of professional experience in IT end user support, or equivalent professional experience, sufficient to demonstrate the following skill sets:
- Demonstrated capability to troubleshoot & resolve Windows, Mac and Linux operating system issues.
- Demonstrated capability to install applications and to troubleshoot & resolve application issues.
- Demonstrated capability to troubleshoot & resolve identity/user account access issues, and user permission issues.
- Demonstrated capability to provide IT issue resolution over the phone, in person, email or utilizing remote access utilities.
- Experience with command line utilities, network printing, and file management.
- Experience supporting end users in a higher education environment.
- Ability to work independently and in an organized fashion.
- Ability to apply critical thinking and sound judgement to technical issues, with strong problem-solving skills. Must be detail oriented and organized.
- A strong customer service mentality demonstrated through excellent communication and interpersonal skills related to complex IT topics.
- Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
- Demonstrated commitment to contribute to a safe work environment.
- Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints.
Required Training And Other Conditions Of EmploymentEvery employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.
Required University Training
- Employee Safety Overview
- Anti-Harassment, Discrimination, Retaliation Training
- Annual Data Security Training
- Annual Title IX Training
Other Conditions Of EmploymentPlease note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.
Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities
Full-Time Equivalent (FTE) % (1=100%)
1.00
FLSA Status
Non-Exempt
Appointment Term
Shift
1st Shift
Pay Rate/Salary
Negotiable Based On Experience & QualificationsTitle of Position Supervisor
Director of IT Help Desk
Posting Type
Internal and External
Dependent on Funding
No
Special Instructions to Applicants (if applicable)
Additional Information
Required Education, Certifications, Licensures* (minimum requirements)
Job Summary
JOB TYPE
Full Time
INDUSTRY
Colleges & Universities
SALARY
$42k-52k (estimate)
POST DATE
03/31/2023
EXPIRATION DATE
07/11/2024
WEBSITE
mtu.edu
HEADQUARTERS
HOUGHTON, MI
SIZE
1,000 - 3,000
FOUNDED
1885
CEO
GLENN D MROZ
REVENUE
$50M - $200M
INDUSTRY
Colleges & Universities
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The job skills required for Help Desk Consultant include Help Desk, Customer Service, Problem Solving, Operating System, Networking, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Consultant. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Consultant. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Help Desk Consultant positions, which can be used as a reference in future career path planning. As a Help Desk Consultant, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Consultant. You can explore the career advancement for a Help Desk Consultant below and select your interested title to get hiring information.
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