1 Service Associate Job in Riverdale, MI

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Service Associate

Michigan Solar Solutions

Riverdale, MI | Full Time

$67k-89k (estimate)

2 Months Ago

Service Associate

$67k-89k (estimate)

Full Time | Specialty Trade in Construction 2 Months Ago

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Michigan Solar Solutions is Hiring a Service Associate Near Riverdale, MI

About Us: Michigan Solar Solutions is a rapidly growing solar energy company dedicated to providing sustainable energy solutions to homeowners across Michigan and beyond. Backed by industry leaders and driven by a commitment to excellence, we are seeking passionate individuals to join our team and contribute to our mission of building a brighter, greener future.

Job Description: As a Service Associate at Michigan Solar Solutions, you will play a pivotal role in delivering exceptional customer service and ensuring smooth operations. From addressing customer inquiries to troubleshooting solar-related issues, you will have the opportunity to make a meaningful impact while building a rewarding career.

Responsibilities:

· Provide outstanding customer service by responding to inquiries and resolving issues in a timely and courteous manner.

· Collaborate with internal teams to set and achieve goals, facilitate vendor communication, and support sales initiatives.

· Utilize problem-solving skills to troubleshoot and resolve solar-related issues effectively.

· Contact solar manufacturers to run diagnostics and submit warranty claims on behalf of the customer.

· Maintain accurate documentation using Microsoft Office applications and CRM systems. Add new customers and relevant information to the CRM system (Sunbase).

· Maintain and update customer records in the CRM to ensure accurate and current information.

· Answer scheduling inquiries via email and phone.

· Handle the processing tasks for completed work orders on OneDrive

· Upload scheduled dates and work orders to 3rd party portals.

· Perform other administrative tasks when required

Qualifications:

· Positive attitude with a proactive approach to problem-solving.

· Strong organizational skills and ability to manage multiple tasks.

· Excellent communication skills and a customer-centric mindset.

· Proficiency in Microsoft 365, Excel, and Word.

· Previous experience in customer service and familiarity with CRM systems preferred.

Benefits:

· Competitive hourly pay with full benefits after 90 days of service.

· Flexible scheduling to promote work-life balance.

· Opportunities for continued education, professional development, and reimbursement.

· Join a supportive and inclusive team environment with a focus on growth and career advancement.

How to Apply: If you are ready to embark on a rewarding career journey with Michigan Solar Solutions, apply now by submitting your resume. While we cannot guarantee an interview, we are committed to reviewing all applications and exploring potential matches. Michigan Solar Solutions is an equal-opportunity employer that values diversity and inclusion in the workplace.

Join us in making a difference, one homeowner at a time, and become a part of the solar energy revolution at Michigan Solar Solutions!

Job Summary

JOB TYPE

Full Time

INDUSTRY

Specialty Trade in Construction

SALARY

$67k-89k (estimate)

POST DATE

03/28/2024

EXPIRATION DATE

05/26/2024

WEBSITE

michigansolarsolutions.com

HEADQUARTERS

GRAND RAPIDS, MI

SIZE

50 - 100

FOUNDED

2007

TYPE

Private

REVENUE

<$5M

INDUSTRY

Specialty Trade in Construction

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The job skills required for Service Associate include Customer Service, CRM, Communication Skills, Problem Solving, Microsoft Office, Professional Development, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Associate positions, which can be used as a reference in future career path planning. As a Service Associate, it can be promoted into senior positions as a Sales Manager - Medicare Products that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Associate. You can explore the career advancement for a Service Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Associate job description and responsibilities

Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs.

01/01/2022: Las Cruces, NM

Many customer service associates are full-time employees, although some may work part-time or as temporary employees.

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A strong associate will be able to quickly understand the customer’s problem and propose the best solution.

01/07/2022: Pocatello, ID

The customer service associate at the Home Depot follows procedures for price changes and new products.

12/13/2021: Nashville, TN

Customer Service Associate assist customers with emergency problems or unexpected situations Providing solutions for customer problems.

12/17/2021: Baton Rouge, LA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Associate jobs

Typically, a customer service associate will need to obtain their high school diploma or GED.

02/27/2022: Spokane, WA

Conduct research on the employer, hiring manager, and job opportunity.

02/27/2022: Greenville, MS

Communicate as efficiently as possible.

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Don’t pursue close personal relationships with the team.

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Stop Complaining About Missed Calls.

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Step 3: View the best colleges and universities for Service Associate.