(This position will cover Southeastern Michigan)

POSITION SUMMARY

The Member Services Representative ensures the marketability of members’ milk by providing integrated services and value-added programs to include animal care education, equipment evaluation, and farm operations. This role partners with member farms to facilitate the production of high-quality Grade A milk and secures new member farms capable of producing the highest quality milk and operating with a strong commitment to animal welfare and environmental stewardship.

WE OFFER:

• Competitive Salary 
• Medical/Dental/Vision
• 401k/Retirement Program
• Paid Time Off (PTO)
• Annual VPP Bonus Plan

RESPONSIBILITIES

• Provide animal care guidelines and conduct on-farm audits to ensure the integrity of the animal care program at each assigned farm to support milk quality and environmental goals

• Coach members in methods to reduce environmental footprint and drive sustainability efforts
• Implement equipment evaluation program at member farms to support milk quality and operational efficiency
• Provide value-added service to members including resolving quality issues, addressing non-compliance, and assisting with implementation of improvements to drive each member farm’s success
• Secure new member farms by educating farmers about the benefits offered by MMPA
• Maintain positive relationships with haulers and customers through route and hauler audits
• Encourage participation in educational opportunities for members
• Recommend products and services to meet each member’s unique needs based on thorough knowledge of all MMPA member products and services
• Manage member records and other related data in a timely manner
• Frequent travel within assigned territory (approximately >80% of the time)

EDUCATION & EXPERIENCE

• Bachelor’s Degree in Biological Sciences or related field
• Agricultural or related experience
• Ability to work independently 
• Excellent verbal communication and/or interpersonal skills
• Strong problem solving and consultative skills
• Proven track record in working with a team to address regional issues
• Excellent practical learning skills
• Expected to reside in the assigned territory
• Proficient in Outlook and Microsoft Office suite: Word, Excel, and PowerPoint

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands described below are representative of those that must be met by an employee to successfully perform the responsibilities of this job. 

• Physical Demands 

• The employee is required to: use fine motor skills such as finger and hand dexterity to type, manipulate small objects, and operate standard office equipment frequently (> 75% of time)
• The employee is required to: walk, stand, verbally communicate, and hear frequently (> 75% of the time)
• The employee is required to sit occasionally (< 33% of the time)
• The employee is required to lift and/or move up to 50 pounds occasionally (< 33% of the time)
• Work Environment 
  • The employee functions in both a climate-controlled professional office environment and home office 
  • The employee also functions outdoors and on-farm in a dairy farm environment and with exposure to the elements
• Protective Equipment
  • No protective equipment is required in office environments
  • Protective equipment may be required in on-farm and plant environments 

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities. 

This job description is not designed to contain a comprehensive list of responsibilities that are required of the role. Responsibilities may change at any time with or without notice.