This role is suitable to an individual with strong ITSM/ITIL skills to uplift the Incident and Problem Management within the NY IT Operations team. Additionally, this role would also have a strong and reasonably broad technical skillset from Network to EUC, to allow for better autonomous handling of incidents and problems and being less reliant on Australian
based teams and service providers.

Client Details

Currently seeking an IT Manager for our clients Information Technology Department. This is an individual contributor role to start, hands on, in office 3x a week and contract role to start.

Description

- This role is responsible for the technical service delivery for the NY office including Incident and Problem management to agreed SLAs.
- This role also includes providing technical expertise for issues requiring level 2 and above support for the IT Infrastructure (Network and Server) and End User Compute (Managed Windows Endpoint).
- Support a medium sized corporate environment (900 staff globally)
- Provides on-site support to our staff primarily in Northern Hemisphere office.
- Work with internal IT teams and external managed vendor partners.

Profile

- Preferably 10 years' experience in IT or related areas
- ITSM/ITIL training and/or certification
- Windows 10, MS Office suite, Office 365, Microsoft Teams (including
- Teams Phone), SharePoint
- Video Conferencing support
- Networking - LAN and WAN
- Network infrastructure including routers, switches, firewalls, UPS units
- VMware ESXi, Windows Server OS, Active Directory, Citrix Virtual Apps & VPN
- Mobile Device Management
- Security technologies, such as DLP, EDR, Application listing, SWG and Email
Filtering
- Deployment - software management (SCCM)
- Service Desk ticket management (Service Now)

Financial Service experience is preferred!

MUST HAVE:

• End user computing experience & networking experience
• Comfortable being an escalation point
• Hands on

Job Offer

Interviews are being schedule as soon as today so please apply today using the link and your resume will be considered in the next 24 hours!

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.