• Supervise and ensure safety management, customer focus, tracking budget expenses, management proficiency, planning, and creating a safe, effective environment.
• Oversee transportation department, including its assets and employees.
• Maintain a safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Ensure safe, reliable, and courteous transportation of patients.
• Serve customers by surveying needs and requests; auditing and improving service.
• Accomplish patient transportation human resource objectives by interviewing, selecting, training, and mentoring drivers.
• Verify and maintain all drivers’ licenses are valid and active.
• Ensure all drivers are included in the companies’ auto insurance policy.
• Collaborate with other managers and staff members to formulate and implement policies, procedures, goals, and objectives.
• Lead all distribution, transportation planning, and strategic activities.
• Evaluate and prepare daily schedules for patient transportation, courier pick-ups, and deliveries.
• Keep equipment operating by establishing and enforcing operating and preventive maintenance rules, arranging for repairs.
• Coordinate and adjust driver’s routes to accommodate emergency pickups or drop offs in and out of office for all centers.
• Prepare daily authorizations for patients with special needs (wheelchair/stretchers) for outside transportation.
• Communicate with members as to their pickup times, returns, and other needs.
• Collaborate with center coordinators daily to ensure patient flow with centers.
• Serve as contact persons for all drivers within assigned centers.
• Monitor Skypatrol/GPS system tracking the whereabouts of assigned routes.
• Coordinate and meet patient transportation financial objectives by forecasting requirements and establishing the most effective and cost-efficient work schedules for medical center drivers.
• Oversee the pick-up and delivery of medical records, patients, x-ray films, and other confidential documents.
• Answer the patient’s questions, complaints, or needs regarding transportation to maintain patient satisfaction and retention.
• Effectively promote process improvements and maximize productivity.
• Implement schedule and policy changes.
• Assist in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities.
• Responsible for tracking, entering, and submitting the drivers’ payroll.
• Report to administration any incidents/accidents with patients and drivers.
• Report expenses that may include maintenance, gas receipts, and transportation department insurance.
• Ensure maintenance and expenses of company vehicles.
• Coordinate and submit driver’s paid time off request with sufficient time and proper coverage during requested period.
• Always maintain confidentiality.
• Perform other duties as assigned.

Qualifications / Education / Licenses

• High school diploma or its equivalent.
• Three (3) years minimum of supervisory experience.
• Bilingual in English and Spanish preferred; must be able to read, write and speak English.
• Basic math and computer skills.
• Safe driving record and knowledge of Florida streets and addresses.
• HIPPA testing required.
• Customer service skills and training; leadership skills and training.
• Orientation and training of company policies and procedures.
• Three (3) years minimum patient transport and routing experience in medical environment.