Employment Type: Full time Shift: 12 Hour Day Shift Description: Serves as the primary point of contact for the receipt, triage, distribution, documentation, and management of all incoming requests for security services. Provides communication services to the Security Department, receiving and dispatching calls for service while maintaining radio contact with security officers and mobile units. Assigned to the Security Command/Dispatch Center and monitors and responds to a variety of alarms, parking gate assists, radio traffic and CCTV cameras. Assists with lost and found and access control issues for colleagues. This is a full-time, days, 7a-7p, position located onsite. Serves as the primary point of contact for the receipt, triage, distribution, documentation, and management of all incoming requests for security services. Provides communication services to the Security Department, receiving and dispatching calls for service while maintaining radio contact with security officers and mobile units. Assigned to the Security Command/Dispatch Center and monitors and responds to a variety of alarms, parking gate assists, radio traffic and CCTV cameras. Assists with lost and found and access control issues for colleagues. Job Duties: Operates a computer aided dispatch (CAD) system and monitors progress of calls and dispatch units as appropriate. Logs relative call data and adds notes and dispositions as necessary. Interviews callers to obtain preliminary report of incident, criminal activity, fire, medical or other emergency and gains sufficient information to properly respond and dispatch appropriate assistance. Provides assistance to security units in the field by providing resources as necessary; facilitates inter-departmental communication between security officers and other hospital departments. Simultaneously performs various tasks while in reception of multiple audio/visual sources (channels, talk groups, monitors) and ensuring tasks are completed at a proficient level of expertise. Monitor, dispatch, notify and document all alarms monitored in the Security Command/Dispatch Center. Monitor campus CCTV at both the main hospital and ambulatory sites looking for criminal activity, suspicious circumstances, suspicious persons and unauthorized entry and dispatching security officers to investigate the activity. Maintains the confidentiality of information acquired pertaining to patient, physicians, employees and visitors. Maintains good rapport and cooperative relationships with internal/external departments, partners and the community. Helps to identify problems, offer solutions and participate in their resolution. Fosters a positive image to patients and visitors by being knowledgeable about centers of excellence, new buildings, mission, accomplishments, policies/ procedures, services, leaders, community involvements, events. Remains current with events happening within the organization. Maintains a working knowledge of institutional and departmental policies and procedures. Accurately assesses and articulates incidents or events that require a security response/report. Coordinates work activities with co-workers to establish a positive team atmosphere and accomplish departmental objectives. Participates in continuous quality improvement in assigned area. Interacts with law enforcement representatives of local, county, state, and federal levels. Assist with processes related to lost and found property. Assist with access control issues for colleagues. Diversity and Inclusion Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Trinity Health's Commitment to Diversity and Inclusion Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity. In return for your talents, we offer: Competitive salary, paid time off, 403B retirement savings, and health, vision, dental benefits starting on Day 1- no waiting period Colleague Referral Program to earn cash and prizes Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country Trinity Health offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. Physical/Mental Minimum: Ability to hear speech, distinguish sounds, speak loudly and softly, and use near/far vision, fine motor skills, manual dexterity, depth perception, and color distinction. Perform detailed tasks with interruptions (50-75% of time). Computer Competency Familiarity with standard desktop and windows-based computer system, including email, e-learning, intranet and computer navigation. Ability to use other software required to perform essential functions such as computer aided dispatch. Other Knowledge, Skills, and Abilities Minimum: No criminal record. Good moral character as determined by a favorable comprehensive background investigation. Physical, mental and emotional ability to execute duties. Ability to learn and operate all communication equipment. Ability to maintain satisfactory work performance and attendance record. Excellent communication and customer service skills. Able to thrive in fast paced environment, multi-task and work well with customers and complaints. Ability to problem solve and develop constructive/creative alternatives to resolve issues and concerns. Ability to maintain confidentiality. Related Experience Minimum: Six months in a customer service-related role with strong communication and computer skills. Preferred: One year of experience in a dispatch, call center or security-related environment; Telecommunications experience; experience with 2-way radio systems and use of a computer aided dispatch system; military experience. Experience in environment of comparable size and complexity. Credentials/Licensure Minimum: None Preferred: Dispatcher Certification Qualifications: Education Minimum: High school diploma or GED. Preferred: Associate's or Bachelor's Degree in Criminal Justice, Security Management, Communications, Computer Science or related field. Our Commitment to Diversity and Inclusion Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.