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Front Desk Representative - Aria
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$28k-38k (estimate)
Full Time 5 Days Ago
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MGM Resorts International is Hiring a Front Desk Representative - Aria Near Las Vegas, NV

THE JOB
As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.
STARTING PAY RATE: $18 plus commission
THE DAY-TO-DAY
  • Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
  • Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
  • Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests
  • Partner with Housekeeping and other related departments to meet guest expectations and special requests
  • Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
  • Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish
WHAT IS REQURIED
  • High School Diploma, GED or equivalent
  • AGE 18
WHAT WILL MAKE YOU STAND OUT
  • Prior Cash handling experience
  • Post-secondary education
  • Face to face costumer service experience
  • Bilingual, with English as the primary or secondary language
  • Experience in a similar resort setting
THE IDEAL CANDIDATE
  • Able to effectively communicate in English, in both written and verbal forms
  • Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
  • Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
  • Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
  • Effective listening abilities with strong judgment skills
  • Knowledge of accommodations room capacities and amenities
  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
  • Maintain a professional, neat and well-groomed appearance adhering to company standards

Job Summary

JOB TYPE

Full Time

SALARY

$28k-38k (estimate)

POST DATE

04/28/2024

EXPIRATION DATE

05/16/2024

WEBSITE

mgmresorts.com

HEADQUARTERS

LAS VEGAS, NV

SIZE

15,000 - 50,000

FOUNDED

2000

TYPE

Public

CEO

SCOTT CAMPBELL

REVENUE

$5B - $10B

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About MGM Resorts International

MGM Resorts owns and operates a chain of 30 resorts that provides accommodation, dining and gaming services for individuals and families.

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