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THE JOB:
As a Front Desk Clerk, you will contribute to fabulous guest experiences with your welcoming smile and superior customer service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories that they can carry with them well past their stay with us.
THE DAY-TO-DAY:
Welcome guests to the property and the MGM Resorts by providing memorable service and anticipating guest needs
Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
Managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
Enhance guest experience by offering upgraded accommodations where available in accordance with authorized programs and processes
Promoting MGM Rewards enrollment and benefits to our guests
Partnerwith other departments to meet guest expectations and special requests
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
Control and issue keys while promoting security, privacy, and confidentiality of all guests
Perform other job-related duties as requested
The IDEAL CANDIDATE:
High school diploma or equivalent
Customer service experience, preferably in a resort setting
Proficient in the management of cash transactions
SCHEDULE:
On Call
STARTING PAY RATE:
$19.00 per hour commission
THE PERKS & BENEFITS:
Position eligible for front desk incentive plan
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Healthcare, financial, and time off benefits
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today!
Full Time
$29k-38k (estimate)
05/29/2024
06/14/2024
mgmresorts.com
LAS VEGAS, NV
15,000 - 50,000
2000
Public
SCOTT CAMPBELL
$5B - $10B
MGM Resorts owns and operates a chain of 30 resorts that provides accommodation, dining and gaming services for individuals and families.