*Flexible schedules available for all openings!*

At Brigham and Women's Hospital, our Room Service Team plays a critical role in providing top-quality food and exceptional service to our patients, guests, and staff. We are looking for dedicated Guest Room Attendants to join our team, delivering not just meals but a caring and positive experience to those we serve.

Key Responsibilities:

Meal Preparation: Participate in restaurant-style cold/hot production, preparing the highest quality food products while adhering to departmental standards.

Timely Delivery: Ensure complete and accurate tray and food deliveries within 45 minutes of order placement and tray collection within 1 hour, in compliance with departmental policies.

Customer Service: Act upon meal service requests, resolving issues or alerting supervisors as needed. Verify patient menu selections and make immediate corrections when required.

Nourishment: Deliver nourishments to patient bedside and floor nourishment areas, maintaining inventory and ensuring compliance with state-local-JCAHO regulations.

Financial Transactions: Bill and collect guest or staff orders in various forms, but we do not accept gratuities for assigned work duties.

Safety and Sanitation: Adhere to hospital and departmental hand hygiene, cleanliness, and safety policies, including the HACCP program.

Equipment Operation: Operate meal service equipment such as coffeemakers, toasters, microwaves, mixers, and blenders.

Training: Assist in training new Room Service Team members and Dietetic Interns.

Record-Keeping: Monitor, collect, and record operation-specific data for administrative purposes.

Flexibility: Perform the duties of other team members when necessary and as skill-appropriate.

Compliance: Adhere to departmental and hospital policies, procedures, and food service regulations at all times.

Qualifications:

-Fluent in English (reading, writing, and speaking); bilingual abilities are preferred.

-High school education or equivalent experience is preferred.

-1-2 years of work experience, preferably in food service or customer service.

-Basic supervisory course is strongly recommended.

-Knowledge of therapeutic diet orders and federal, state, and city health codes.

-Computer skills and basic mathematical knowledge, including the ability to work with money and cash registers.

Why Choose Us:

Joining our team means working in a dynamic, supportive, and diverse environment. We value your skills, dedication, and commitment to excellence. You'll have opportunities to learn and grow in your career while contributing to the success of our organization. We offer a competitive benefits package and PTO accruals.

Apply Today:

If you're ready to make a difference by providing high-quality food and outstanding service in a healthcare setting, apply for a Guest Service Attendant position at Brigham and Women's Hospital. Join us in our mission to improve the patient experience and deliver the best care possible. We often hiring across a multitude of shifts and schedules, so regardless of your availability we encourage you to apply if you are interested in learning more!

EEO Statement Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.