OverviewA Big O Tire Assistant Store Manager will be responsible for supervising the operations and performing the customer service duties in an accurate and timely manner in accordance with all company programs, policies and procedures, ensuring proper customer education and follow thru on customer maintenance and repairs. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer. Pay: $65,290 - $79,800 a year ResponsibilitiesConsistently and courteously greet and thank each customer and provide fast and friendly customer service Promote sales through explaining benefits of service and products to customersPerform vehicle inspections and print vehicle owner’s manual maintenance requirements and prioritize and promote needed products and services with customers and managementPerform all necessary sales duties per company policy and procedure including, but not limited to: proper pricing, knowledge and implementation of promotions and sales, suggestive selling, proper vendor check-in, stocking merchandiseExecute all company programs, policies, and proceduresPerform management functions in the absence of the store managerPerform all aspects of store operations including but not limited to sales, office, and shop managementAssist in training and the execution of all company programs, policies, and proceduresProvide guidance to staff in the resolution of difficult questions or customer concernsAttend and assist in the presentation of weekly store meetings to review safety issues, store policies, procedures, and product information changes as requiredSet goals and strategies to ensure the successful accomplishment of budgeted sales goals, gross profit percentages, expense control and payroll objectives alongside the store managerAssist Store Manager in reviewing and analyzing profit and loss statements, balance sheets, and payroll projectionsHelp monitor employee productivity in accordance with established policyAssist in maintaining all accounts receivable and the collection of past due accounts when necessaryEnsure prompt and consistent opening and closing of location based on store hours of operationHelp oversee daily cash handling to ensure opening and closing drawers balanceCoordinate and verifiy bank deposit daily as neededConduct work order reviews for accuracy Assist Store Manager with inventory replenishment bi-weekly and with month end physical inventoryAssist Store Manager in completing any necessary reports or providing information to company personnel as directed in a timely mannerAssist in organizing, documenting, and processing of all adjustmentsConduct efficient and accurate sales transactionsNotify supervisor of any sales, cash or operating discrepanciesManage ticket average and profitability and assist store manager in meeting company expectationsMaintain the appearance of the facilities and protect the assets of the companyBuild effective relationships with customers and store staff and motivate employees to deliver positive customer experiences to the customersEnsure equipment maintenance schedules are maintainedHandle complaints courteously and efficiently per company policyMaintain a clean environment, using company guidelinesMaintain internal and external store appearance to comply with Big O Tires standards Utilize and perform all duties on the company checklists to meet consistent adherence to policies, procedures and expectationsAdhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operationsFollow posted work schedule and adhere to proper clocking procedures to accurately reflect hours workedMaintain timely and professional communication with management, employees, vendors and customersKeep supervisor informed of any maintenance problems and/or any issues that need attentionAssist in the proper training of new employees as neededClean facilities, tools and equipment; and stock shelvesComplete all required training in a timely mannerOther duties as assigned Job Requirements18 years of age or olderReliable transportation to workAvailability to work holidays, weekends, and after regular business hours as neededAbility to learn new concepts and use technical materialsAbility to consistently operate a computer and other office productivity machineryAbility to exchange accurate information with customersWillingness to work with hazardous materialsAbility to consistently work in outdoor weather conditionsCapability to safely operate automatic and manual transmission vehiclesWillingness to comply with Personal Protection Equipment (PPE) regulationsVision, hearing, speech, and the ability to detect odors is essentialAbility to remain in a stationary position (standing and/or driving) for up to nine hours per shiftAbility to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing 75 pounds Ability to meet company requirements including successful pre-employment drug screening, Motor Vehicle Report (MVR), and criminal background checkLegal authorization to work in the United States of America Preferred SkillsHigh school diploma or GED equivalent Two years or more of experience in the retail or sales industries Valid driver’s licenseReadiness to work both independently and in a team environment Capability to work at a fast paceAbility to effectively lead a teamStrong verbal communication skills.Sales abilities Enthusiastic personalityStaminaAbility to prioritize and plan work activities using time efficientlyManagement of multiple tasks and projectsAbility to perform detail work with accuracy