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MetTel is seeking a bright, highly motivated individual to join as a Client Experience Agent Tech to our award-winning team. Client Experience Agents answer incoming calls from customers to place orders, respond to inquiries, manage complaints, troubleshoot and submit repair tickets for service-related impacts. Agent will be a member of the Client Experience team servicing consumers interested in the products MetTel offers and will be responsible for assisting them online and over the phone. Agents will also inform customers of the product terms and features and project a professional company image through voice and online interactions. On occasion the Agent will be asked to contribute to company projects intended to improve MetTel processes and or service offering.
Duties & Responsibilities
Why MetTel
MetTel is a cutting‐edge telecom service provider delivering software and telecom services to enterprise companies nationwide. Our teams help create next-‐generation systems to meet the challenge of today's rapidly changing business climate, and set new standards for the telecom industry. From traditional voice to advanced services, MetTel's extensive partnerships enable us to deliver a complete portfolio of services in the United States, Canada and Puerto Rico as well as global MPLS and VoIP solutions. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.
Full Time
Ambulatory Healthcare Services
$50k-64k (estimate)
01/20/2024
05/13/2024
mettel.net
GLEN BURNIE, MD
200 - 500
1996
Private
$200M - $500M
Ambulatory Healthcare Services
MetTel is a telecommunication company that provides data, network, cloud and mobile IT solutions for businesses and government agencies.