Description

• Strong knowledge of Microsoft Dynamics and Power Apps.
• Strong proficiency in configuring and customizing Microsoft Dynamics CRM/365 and Power Apps.
• Experience developing custom plugins, workflows, and integrations using Microsoft Dynamics CRM SDK.
• Knowledge of Power BI for creating data visualizations and dashboards.

• Requirements Mgmt: Defines and manages scoping and requirements definition and ensures traceability to source. 
• Software Design & Development: Designs, codes, verifies, tests, documents, amends, and refactors complex programs/scripts and integration software services. Uses appropriate modelling techniques following agreed software design standards, guidelines, patterns, and methodology. 
• Testing: Develops and executes test plans and test cases; implements scalable and reliable automated tests and frameworks. 
• Acceptance Testing: Develops acceptance criteria related to functional and non-functional requirements, business processes, features, user stories and business rules.
• User Experience Evaluation: Selects appropriate tools and techniques to evaluate user experiences of systems, products, services, or devices, and validates that security, usability and accessibility requirements have been met. 
• Configuration Mgmt: Develops, configures, and maintains tools to identify, track, log and maintain accurate, complete, and current system information; develops and maintains associated operational documentation. 
• Application Support: Maintains application support processes and uses application management software tools to investigate issues, prioritize and diagnose incidents, collect performance statistics, and create reports. 
• Project/Product Management: Defines, documents, and executes small projects or sub-projects. May act as product owner for one or more lower-value products or services, managing elements of the product life cycle to meet customer/user needs and achieve financial or other targets. 
• Quality & Safety Assurance: Plans, organizes, and conducts quality and safety assessments, and suggests opportunities for improvement. Contributes to identifying, analyzing, and documenting hazards and safety risks.
• Supplier Management: Monitors and reports on supplier performance, customer satisfaction, adherence to security requirements and market intelligence.
• Skills Development: Continuously develops and maintains personal knowledge of software engineering practices, emerging trends, and technologies. 
• May mentor less experienced staff 
• Performs other duties and tasks
• May need to work outside of normal work hours (i.e., evenings and weekends) 
• Travel may be required to other MTA locations or external sites 

• Education: Bachelor’s Degree 
• Experience: At least 3 years of relevant experience. An equivalent combination of education and experience may be considered in lieu of a degree. 

• Hands-on programming experience in a business setting.
• Proficiency in at least one software engineering methodology, including but not limited to: Waterfall, Agile, Scrum, DevOps, Extreme Programming (XP), Kanban, Lean, Rapid Application Development (RAD). 
• Experience applying a structured validation and testing method, including but not limited to: Unit Testing, Integration Testing, System Testing, Acceptance Testing, Regression Testing. 
• Proficient collaboration skills to ensure design specifications are seamlessly
• implemented by the development team. 
• Proficient with version control 
• Demonstrated ability to work independently and navigate organizational ambiguity. 
• Effective written and verbal communication skills 
• Proficient Programming Languages
• Proficient Software Testing
• Programming experience with the following language(s): including but not limited to, e.g Ruby, Python, Java, C , COBOL, MS-SQL Developer, Oracle, .Net, DBA, JavaScript, Java, File management experience.
• Familiarity with the following vendor-specific platforms: including but not limited to, List here (e.g. Azure, Windows Server platforms, RESTful APIs, or Linux) 

• Certified Software Engineer or equivalent, Agile Project Management, technical certifications relevant to the specific position (and software products and toolsets used in that position), experience with System Development Life Cycle with the specific methodologies in use in the Department. 
• A software engineering industry certification, including but not limited to: Certified Scrum Developer (CSD), Certified Scrum Master (CSM), Certified Software Development Professional (CSDP), Certified Secure Software Lifecycle Professional (CSSLP), Amazon Certified: AWS Certified Developer, Microsoft Certified: Azure Developer, Certified Software Test Professional (CSTP) 
• Experience administering and developing work flows and specialized UIs in Alfresco or other Document Management systems 

• Data Structures and Algorithms (Thorough Knowledge/Fully Proficient) 
• Database Management (Thorough Knowledge/Fully Proficient) 
• Web Development (Thorough Knowledge/Fully Proficient)
• DevOps (Thorough Knowledge/Fully Proficient) 
• Operating Systems (Thorough Knowledge/Fully Proficient) 
• Cybersecurity, including encryption and authentication (Thorough Knowledge/Fully Proficient) 
• Cloud Computing (Thorough Knowledge/Fully Proficient) 

• Active Listening, Attention to Detail, Customer Service, 
• Prioritization, Problem Solving, Effective Verbal and Written Communication