Description

Dept/Div:Information Technology

• Manage the administration of contract including standards and processes, documentation, budget management and invoicing, contract and change order management, milestone tracking and issue escalations.
• Initiate and participate in meetings with both users and vendors to review the status of planned and ongoing activities.
• Review and analyze contract activities on a regular basis to identify potential issues and conflicts between the MTA and vendors.
• Provide effective Budgeting, Accounting and Auditing oversight by effectively, in conjunction with the MTA Procurement and Legal Departments, negotiates cost and financial language for new and amended contracts that protects the MTA’s financial investment and minimizes the risks associated with contracts. 
• With MTA Procurement and Legal Departments, Manages the contractual process that guarantees that contractual language includes effective financial terms as well as penalties that are clearly tied into to the quality of service and timeliness of service delivery.
• Establish Service Level Agreements (SLAs) that meet requirements such as system availability and response time to ensure continuous operation and availability of business functions and either approved or disapprove (initiating penalties as per the contract) monthly invoice payment if service levels are not met.
• Review and develop strong knowledge of contract deliverables and proactively apprise Management of all issues affecting contract status while proposing resolutions.
• Manages user expectations by solving contractual issues and initiate changes when appropriate using Change Management best practices.
• Facilitate meetings with vendors and end users including Kick-off, Financial Reviews and Lessons Learned in addition to participating in all phases of transition including the satisfactory transfer of control of products upon completion.
• Develop and Lead the IT Vendor Management Office (VMO) team, setting goals, strategies, and processes for effective vendor management across the IT landscape.
• Establish and enforce contract governance, policies and procedures for IT contract administration
• Identify, assess, and mitigate risks associated with IT vendor relationships and contracts.
• Drive contract cost savings and maximize value through negotiating optimal contract terms, performance optimization, and vendor rationalization.
• Build and maintain strong relationships with key IT vendors, fostering collaboration and ensuring alignment with organizational goals.
• Establish contract performance metrics, monitor vendor performance, and hold vendors accountable for delivering agreed-upon service levels.
• Develop Reporting and Analytics and provide comprehensive reports and analyses on VMO activities, vendor performance, and contract effectiveness.
• Establish contract management process and practice, and ensure accurate and timely contract execution, tracking key dates, deliverables, and performance metrics.
• Analyzes the current state of the infrastructure and identifies opportunities for improvement to ensure systems meet business needs.
• Contributes to changes to established roadmaps, documents them effectively and executes the implementation of changes in their area(s) of responsibility. 
• Provides ongoing support and troubleshooting for installed technical solutions by analyzing a chain of events and applying technical knowledge, following established procedures and standards to resolve immediate customer needs.
• Continually manages team priorities and resource demand/supply; recommends timelines and resources needed to achieve goals and objectives.
• Attracts and develops a high-performing and diverse workforce, empowering all staff to elevate their technical and leadership competencies, level of responsibility, and performance. 
• Maintain an engaged workforce and foster a positive culture throughout organizational change.
• Continuously develops and maintains personal knowledge of relevant industry models, methods, and tools, emerging technologies, and high impact regulatory changes.
• Provides expert level guidance and training to the IT community, and mentors less experienced staff to foster talent development.
• Performs other duties and tasks as assigned.
• May need to work outside of normal work hours (i.e., evenings and weekends)
• Travel may be required to other MTA locations or other external sites.
• Observing the work performed by the contractor.
• Reviewing invoices and approving them if the work has contractual standards.
• Addressing performance issues with the contractor when possible; and
• Escalating issues to other parties as needed.

• Must possess an expert/highly proficient in deep understanding of technology, procurement, and contracts
• Ability to prioritize, handle multitask and work in an agile environment. Ability to quickly learn and understand new technologies
• Expert proficiency in contract management, software management, and vendor services. 
• Expert/Highly Proficient proven ability to manage projects and initiatives
• Expert/Highly Proficient ability to fit in with the constant shifting needs and demands of the business Departments.

• Capable of active listening, attention to detail, customer service, prioritization, and problem-solving skills.
• Works independently and strategically.
• Capable in identifying and analyzing risks and developing effective mitigation strategies.
• Capable technical knowledge and diverse skillset to understand various technologies, systems, and potential risks.
• Capable of critical thinking, problem-solving, and decision-making skills.
• Expert in interpersonal and verbal and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers.
• Capable of supporting multiple projects simultaneously and prioritizing tasks based on urgency and impact.
• Intermediate hands-on experience with related tools.
• Capable of working under pressure and meeting deadlines individually and collaboratively. Thinks logically, assesses problems, and is results-oriented.
• Capable of identifying complex business and technology risks and associated vulnerabilities.
• Expert in communicating effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non-technical).
• Expert in establishing and maintaining effective working relationships with employees at all levels within the organization, and with both internal and external customers.