Description

SUPERVISOR: Senior Manager Electronic Payment & Refunds

• Supervise the processing and reporting of all chargebacks and customer refunds providing monthly statistical reports for both. Monitor and report all fraud to MTA police and any metro cards to NY transit. Balance all chargebacks to bank for reconciliation.
• Prepare and analyze the daily reconciliation between Central Support System (CSS), Merchant Services and bank deposits for all TSM debit and credit card payments, resolving variances that occur. Support manager with the daily reconciliation between CSS, Payment System Gateway, Merchant Services, and bank deposits for TIMs 2.0 credit and debit card payments. Support manager with the daily reconciliation between CSS, Masabi Payment System, Merchant Services, and bank deposits for all eTix credit and debit card payments.
• Oversee the support staff in preparing and analyzing the reconciliation of daily cash deposits for over 200 Ticket Vending Machines (TVMs) to the CSS and corresponding bank statements, identifying and resolving all variances. Prepare the monthly CSS reconciliation to the General Ledger for all electronic payments and corresponding journal entry.
• Daily audit for TSM refund processing. Identifying and resolving all variances with Merchant Services and alert staff of all changes and adjustments. Daily track of audit to management. Perform field audits of TSM as warranted.
• Work with Group Sales department to prepare and analyze documentation, reconcile CSS, Merchant Services, and balance to bank. Work with Section Manager of Accounts to research any variances.
• Maintain written procedures and Internal Controls.
• Other duties as assigned.

• Knowledge of accounting systems and procedures. (I.e., PeopleSoft).
• Proficiency in the use of Microsoft Office (Access, Excel - use of pivot tables & v-lookups, Word, and PowerPoint).
• Excellent quantitative, analytic, and deductive reasoning capabilities.
• Strong verbal and written communication skills.
• Strong interpersonal skills with the ability to communicate with all levels of management and external contacts.
• Strong ability to take control of assigned tasks with limited supervision.
• Detail oriented with strong organizational skills.
• Strong ability to prepare accurate work papers, work under pressure and meet deadlines.

• Bachelor’s degree in accounting or finance or related field.
• Minimum of three (3) years accounting, finance or related experience including database management and reporting; along with financial analysis and reconciliations.

• Master of Business Administration in Accounting or Finance strongly preferred.
• Knowledge of accounting and revenue processes and systems.
• Certified Public Accountant.