Description

Want to giggle while you work? We love to work with kids and their families, providing important care, which is both fun and purposeful.

As an Equal Opportunity Employer our team of experienced, talented professionals honors the company values of compassion, stewardship, excellence, integrity, flexibility, service, and inclusivity in everything we do – it is an integral part of who we are and what we seek in future employees.

Metro Pediatrics is your best choice for a career in pediatric medicine. If you enjoy a fast-paced, upbeat, and supportive work environment taking care of kids, we invite you to apply and become part of our outstanding team! Start your pediatric medical career today.

We encourage applicants to read more about our company and what we do at https://www.metropediatrics.com/medical-careers/

This role offers a hybrid schedule upon completion of an initial training period, and approval from manger. This role is not fully remote, you must live local to meet hybrid requirements. 

The Patient Account Represenative is responsible for bringing accounts to resolution utilizing a variety of systems; patient and payer contact; financial, customer service, and collection skills to ensure optimal and accurate reimbursement is collected for services provided.

Essential Functions

• Responsible for timely follow-up and collections of accounts.
• Assist patients with billing, insurance, and payment questions; evaluate financial status and establish payment plans.
• Adhere the patient collections process, including, but not limited to, follow-up letters, telephone calls, and submission of accounts to outside recovery.
• Adhere to the denials follow-up process, including, but not limited to, rebilling corrected claims and submitting appeals.
• Update patient demographic and insurance information in the Electronic Practice Management (EPM) system.
• Communicate with physicians and clinic staff regarding patient accounts and insurance denials.
• Maintain excellent customer service, safeguarding confidentiality of patient and financial information at all times.
• Display high standards of office conduct.
• Attend and actively participate in huddles and team meetings.
• Punctual, regular, timely, and dependable attendance.
• Successfully work in a fast-paced, changing environment with effective time management and ability to multitask and prioritize workload.

Metropolitan Pediatrics participates in E-Verify to confirm employees’ eligibility to work in the U.S.

Qualifications

• High school education or equivalent required.
• Vocational training specializing in medical billing and/or 1-2 years of experience required.
• Understanding of basic medical billing office business practices.
• 2 years of experience with an Electronic Health Record (EHR) system, Epic preferred.
• Working knowledge of Microsoft Office software (i.e., Outlook, Word, Excel, etc.).