TITLE: Property Manager
REPORTS TO: Regional Property Manager
FLSA STATUS: Exempt
The Property Manager oversees all Operations, Administration and Property Evaluations and Services for assigned properties, including those under lease up at Metropolitan Holdings. This individual is the main point of contact and support for (where applicable) the Service Manager, Service Techs, Assistant Portfolio Managers and Leasing Specialists across the assigned property.
Financial Responsibilities:
•
Assists/Completes in budget preparation, meets/exceeds budget, and ensures all receivables are handled according to defined standards.
•
Prepares Budget Variance Reports for Owner per Management Contract financial reporting deadline.
•
Supervises the collection of rents and all monies on site and ensures prompt deposit and accurate record keeping of these funds. Prepare monthly financial monitoring reports/variance summaries vs. the budget.
Leasing/Marketing Responsibilities:
•
Model for all other employees and offer exemplary customer service.
•
Be an expert of the property and community; maintain accurate and in-depth knowledge of all aspects of the surrounding area and property.
•
Review absorption rate of units as outlined in the Marketing Plan and Budget and alter marketing strategy accordingly.
•
Develop, implement and monitor marketing strategies to maximize resident retention and generate a sustaining flow of qualified prospective clients.
•
Conduct weekly leasing meetings.
•
Monitor all online, print and social media advertising for effectiveness.
•
Audits marketing material for accuracy, recommends and implements additional marketing vehicles, pricing changes, analyzes competition, and executes the standard Renewal process.
•
Regularly conduct marketing surveys to be aware of competitors’ activities in the surrounding marketplace and make recommendations based on survey analysis.
•
Develop and implement positive resident relations program for the community.
•
Tour each prospect as they prefer and lease the units to all who qualify and want to live there.
•
Conduct weekly offsite marketing and outreach calls to area businesses to build relationships and encourage referrals.
•
Establish relationships with relocation services, realtors and corporate housing services to promote the property and encourage referrals.
•
Maintains active presence in Business Community.
•
Plans and assists with all resident activities.
Driving a disciplined process of controlling the things we can and planning for those we can't
Page 2
Live with Integrity – Are Accountable – Are Humble – Bring Tremendous Effort Every Day – Look at things Creatively
•
Oversee follow up efforts of all office staff on guests who did not lease.
•
Ensure all marketing data is entered into the company software daily.
Operational Responsibilities:
•
*Properties under Lease Up will have additional duties regarding unit acceptance from Construction and Lease Up Goals per the proforma.
•
Physically inspects the community daily and addresses issues with maintenance.
•
Ensures the highest level of curb appeal and ensures the office is open as advertised.
•
Ensures accuracy of all resident ledgers and accounts, executes the delinquent account tasks according to company standards, and ensures all invoices are accurate and submitted in a timely manner.
•
Participates in staff selection/interview process and supervises, trains, and provides support and direction to the staff.
•
Resolves personnel issues and supports team building, prepares annual reviews, implements goals and personal development plans for staff, and supports/motivates staff to participate in classes and training.
•
Maintains approved staffing, schedules, workloads, and PTO time of staff, audits, approves and submits employee payroll records in a timely manner, and reports all material incidents to HR immediately.
•
Manages and executes the defined Sales Process and leads Team by setting the example, teaching, and coaching.
•
Reviews lease applications for approval and verifications, maintains excellent resident relations, and ensures residents are following lease terms, community rules, and policies.
•
Ensures risk management issues are addressed and the site meets all regulatory agency requirements.
•
Coordinates move-outs with maintenance to ensure timely recondition of apartments, monitors and schedules all maintenance activities, and tracks the status of all work orders.
•
Assigns appropriate move-out charges and account reconciliation and inspects all rent ready apartments.
•
Oversees the purchases of supplies and approves all vendor invoices.
•
Conducts all duties in accordance with Company policies and procedures, Fair Housing, Employment Laws, Fair Credit Reporting Act, EPA and OSHA regulations, and all other laws pertaining to residential property management.
•
Performs other duties as assigned. Actual job duties/responsibilities may vary depending on community size.
PREFERRED KNOWLEDGE, SKILLS, EDUCATION and EXPERIENCE
•
PMI - PMII: CAM or ARM® preferred/PMII – PMIV CAPS or CPM® preferred
•
Demonstrated experience in property management as an Assistant Property Manager.
•
Minimum of 3 years Property Management experience in the Job Duties listed.
•
Previous responsibility for lease ups, operational results, sales, marketing and staff supervision.
•
Ability to develop rapport with people.
•
Prioritization and time management is essential.
•
Strong analytical, organizational, problem solving and multi-tasking abilities.
•
Strong written and verbal communication skills.
•
Proficiency with Google and Microsoft Office products.
•
Able to give clear directions and respond to inquiries.
•
Understands accounting principles and budget process.
•
Provides exceptional customer service.
•
Project management, negotiation, and conflict resolution skills.
•
Physical condition must be sufficient for the consistent and successful completion of the responsibilities defined for this position and for his/her performance to be in complete conformance with all professional standards defined for this position. The employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl.
Page 3
Live with Integrity – Are Accountable – Are Humble – Bring Tremendous Effort Every Day – Look at things Creatively
•
May be required to lift and/or move up to 25 pounds.
•
Must be able to drive during work.
WORK ENVIRONMENT
The PM works on-site at assigned property; interfaces with external/internal customers, residents, and vendors. The position requires that the PM lead property operations, arrive on site at least 30 minutes prior to opening, be on site during office hours, but may be scheduled to work weekend days (Sat/Sun). Must be available to work extra hours as needed. This individual should be flexible and readily available depending on the needs of the property.
PHYSICAL REQUIREMENTS
The PM’s physical condition must be sufficient for the consistent and successful completion of the specific responsibilities defined for this position and for his/her performance to be in complete conformance with all professional standards defined for this position. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl, talk, and hear. May be required to lift and/or move up to 25 pounds and operate power tools. Must be able to drive during work.
CORE VALUES
Metropolitan Holdings is dedicated to exceptional customer service, which includes interactions with residents, guests, and co-workers. Metropolitan Holdings employees are expected to use their best judgment in determining the most appropriate course of action, embracing and upholding the Core Values as their guiding principle.
Live with Integrity
The quality of being honest and having strong moral principles is paramount to the success of our organization.
Are Accountable
We are accountable to ourselves. Our success is a result of what we do.
Are Humble
We are humbled by the opportunity to serve each other in our organization with a low self-preoccupation. No egos and no jerks.
Bring Tremendous Effort Everyday
To be the best we can be we have to enthusiastically bring passion, tenacity, and energy every day to what we do.
Look At Things Creatively
We challenge ourselves to break out of established patterns in order to look at things a different way.