3 metropolitan communications group inc Jobs
Hargray Communications Group, Inc. is Hiring a Lead Customer Service Representative Near Bluffton, SC
Location:
Lead Customer Service Representative in Bluffton at Hargray **Location:**
**Job Description**
**Summary:**
Under general supervision and direction, takes a leadership role in meeting customer needs. Serves as a role model/mentor and provides leadership in the areas of customer service. Assists in training and motivating System staff by performing the following duties:
**Essential Duties and Responsibilities:**
* Performs all of the duties of a Sr. Customer Service Representative and a Customer Service Representative at least 50% of the time.
* Handles the most difficult customer situations in a professional and efficient manner.
* Achieves the highest standard of performance in customer service and efficiency among the customer service staff.
* Leads and motivates customer service staff by communicating the importance of excellent customer service skills while encouraging high performance standards along with one call resolution.
* Assists with new hire training and continual customer service training.
* Assists with maintaining the billing system data base accuracy.
* Provides prompt feedback to management regarding any departmental issues.
* Works to learn all the duties and responsibilities of the Customer Service Manager in order to assist the department in their absence.
* Assists with the implementation of changes as directed by System management
**Minimum Qualifications:**
* Associate degree or equivalent work experience
* 3 or more years of call center experience
* Strong knowledge of products, services, systems, and policies
* Excellent customer service and conflict resolution skills
* Excellent verbal and written communications skills
* Proficient in MS Word, MS Excel, MS PowerPoint
* Communicates effectively with customers, employees, and managers
* Must be able to work in a team environment where teamwork is key
* Self-motivated and excels with a minimal level of supervision and guidance
* Shows judgment and initiative to accomplish job duties
* Ability to work weekends and extended hours as needed
EOE/ Disability
Job Summary
Full Time
$51k-67k (estimate)
05/02/2024
05/15/2024
The following is the career advancement route for Lead Customer Service Representative positions, which can be used as a reference in future career path planning. As a Lead Customer Service Representative, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead Customer Service Representative. You can explore the career advancement for a Lead Customer Service Representative below and select your interested title to get hiring information.
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Quotes from people on Lead Customer Service Representative job description and responsibilities
A lead customer service representative handles escalation and evaluates team member's performance.
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Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.
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They also make provision for a change of mode of operation when the existing one isn’t yielding maximum results.
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Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes.
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Create better modes of operations to make customer service easier for both team members and customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Lead Customer Service Representative jobs
Develop a customer loyalty program.
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Build a customer survey strategy.
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Get creative with customer renewals and upsells.
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Reply as quickly as possible on social media.
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Monitor customer service through social media with a tool.
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