Metropolis is an artificial intelligence company for the real world. Metropolis' computer vision platform enables people to transact in the physical world with even greater ease than we experience online. Today, we are reimagining parking. Because it's important, it's everywhere, and impacts everyone – enabling millions of consumers to just "drive in and drive out" – that's it. Tomorrow, we will power "checkout-free" experiences anywhere you go.
Position: Operations Manager (On-Site)
Location: Austin, Texas
Position Summary
The Operations Manager is a managerial position that supports the operations in an assigned location or locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of one or more locations. The Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards.
Duties and Responsibilities
Manage a team of hourly employees
Schedule shifts and verify time & attendance tracking
Plan, organize, and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards
Interview, hire, and develop team members
Ensure team members complete all necessary training
Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s)
Control spending and keep expenses within approved budget
Maintain maintenance control documents while meeting maintenance goals
Promote safe work practices by conducting safety audits and coaching individual staff members
Work closely with the client to define performance measurements and execution
Ensure all client operational documentation is compete and recorded for client and Metropolis records
Ensure Metropolis’s standards of Customer Service are met
Greet customers and clients in a courteous manner
Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires
Observe and coach team members to meet customer service standards
Implement company initiatives and processes
Conduct performance evaluations that are timely and constructive
Perform specific operational responsibilities as required based on the needs of the assigned location
Perform other duties as assigned
Essential Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. Reasonable accommodations may be approved by the Human Resources department to enable qualified individuals with disabilities to perform the essential functions.
Incumbent must be able to
Stand for up to six (6) consecutive hours
Work outdoors in all weather conditions
Communicate effectively in written and spoken English with team members and customers
If working in a valet location, incumbent must be able to drive both automatic and manual transmission vehicles of all types and sizes
If working in a shuttle location, incumbent must be able to drive all shuttle vehicles used at the location
Position Qualifications
Skills and Abilities
Ability to plan and manage time for multiple tasks to meet established deadlines
Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information
Able to detect safety concerns and adjust accordingly
Must be able to communicate effectively in both written and verbal form
Must maintain confidentiality of all work-related information
Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion
Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines
Education and Experience
High School Diploma or GED required; some college preferred
Prior business experience preferred
Scheduling and payroll knowledge a plus
Certificates and Licenses
If working in a valet or shuttle operation, a clean driving record and current driver license must be maintained
Other Requirements
Must be at least 18 years of age
Must be able to work a flexible 40-hour week, including nights and weekends
May be required to travel to and from local assigned client sites
Expected to constantly work in all outdoor weather conditions
Follow appropriate grooming standards; may be required to wear a uniform at times
Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.