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Empower. Unite. Care.
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege.
If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
About NYC Health Hospitals
MetroPlus Health provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc.
As a wholly-owned subsidiary of NYC Health Hospitals, the largest public health system in the United States, MetroPlus Health 's network includes over 27,000 primary care providers, specialists and participating clinics.
For more than 30 years, MetroPlus Health has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.
Position Overview
The Customer Success Specialist is responsible for supporting MetroPlusHealth members and other key stakeholders across the customer’s journey.
They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support.
The Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the MetroPlusHealth experience is enhanced.
The Specialist will provide excellent customer experience, ultimately resulting in member retention through both inbound and outbound outreach.
The Specialist is responsible for overseeing all aspects of member retention and being a single point of contact across all issues that are directed to the department including, but not limited to the following :
Job Description
Recertification / Renewal of Membership
Assist all line of business (Medicaid / Medicare / MLTC / CHP / EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends.
This is designed to optimize telephone outreach with members due to recertify.
Enrollment and Retention Support
Process Improvements
Minimum Qualifications
Licensure and / or Certification Required
The candidate must obtain Certified Application Counselor (CAC) certification within the first month of employment. MetroPlusHealth will facilitate the training and certification process.
Professional Competencies
LI-Hybrid
Last updated : 2024-01-04
Full Time
$81k-104k (estimate)
01/06/2024
04/10/2024
The job skills required for Customer specialist include Customer Service, Problem Solving, Attention to Detail, Listening, Health Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer specialist positions, which can be used as a reference in future career path planning. As a Customer specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer specialist. You can explore the career advancement for a Customer specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Specialist job description and responsibilities
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
05/01/2022: El Paso, TX
Responding promptly to customer inquiries.
03/04/2022: Elyria, OH
Communicating with customers through various channels.
04/11/2022: Saint Cloud, MN
Acknowledging and resolving customer complaints.
02/20/2022: Los Angeles, CA
Knowing our products inside and out so that you can answer questions.
04/22/2022: Denver, CO
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Specialist jobs
Communicate clearly with customers.
04/10/2022: Long Beach, CA
Give credence to customer complaints.
05/08/2022: Kingsport, TN
Understand The Needs Of The Business.
02/20/2022: Tallahassee, FL
Listen attentively and actively.
03/12/2022: Madison, WI
Make the customer feel comfortable.
03/03/2022: Schenectady, NY
Step 3: View the best colleges and universities for Customer Specialist.