Description

MetroPlains Management is a large multi-family management company focused on our mission of becoming the industry leader in affordable housing through integrity, superior service, energy conservation and community building.

Our culture is what we are most proud of! Our business decisions are based on our five core values:

1. Own the Challenge We set high expectations for ourselves and each other
2. Do the Right Thing We are honest, transparent, and committed
3. Embrace Our Differences We celebrate and value each person
4. Bring our A Game We strive for the best
5. Find a Better Way We value continuous improvement

If you are looking for an exciting job where you can put your skills, talents, and education to work at a company you can feel proud to be a part of, if you want a workplace that will challenge you and offer you opportunities to have an impact, this role could be just what you're looking for.

Opportunity:

The Operations Support team member is responsible for providing operations support to the property management site teams. This team member will be a backup to the administrative assistant and will include answering phones, scheduling showings and other clerical duties. These responsibilities will be performed in a manner consistent with the policies of MetroPlains Management.
Responsibilities:

1. Familiar with MML’s managed properties to answer questions when management is unavailable.
2. Provide excellent customer service by answering the phone in a prompt and courteous manner.
3. Ability to handle stressful situations in a calm, organized and effective manner.
4. Interacts with residents and handles resident complaint procedures.
5. General office duties include distribution of mail, copying, scanning, etc.
6. Complete annual recertifications with current residents as required by the tax credit program.
7. Send out recertification notices to residents or community managers to obtain signatures.
8. Send out verification forms to third party vendors.
9. Calculate and process all necessary documentation for certification of eligibility.
10. Send out and obtain signed completed certifications from resident.
11. Completes special projects for leadership team members.
12. Ability to navigate across multiple software programs including Microsoft Outlook, Word, Excel, Yardi, MML Forms, Company Intranet; etc.
13. Demonstrated ability to work independently, to organize work, to establish priorities, to follow defined procedures, and to follow through in the completion of tasks to meet established deadlines.
14. Ensures agency regulation compliance and deadlines for documentation.
15. Other duties as assigned.

Education & Experience:

1. Associate degree or equivalent work experience.
2. Prior experience in affordable housing.
3. Excellent time and change management skills; good multi-tasking abilities.
4. Excellent communication skills, both written and verbal.
5. Excellent attention to detail, problem-solving skills, and data accuracy.
6. Ability to handle sensitive and confidential information.

Total Compensation

Your total compensation package includes your base salary, training and development programs, career growth opportunities, and comprehensive benefits package. Full-time employees are eligible for medical, dental, vision, life & disability, critical illness & accident insurance, PTO, 12 paid holidays, 401(K) with a company match, flexible spending accounts, health savings accounts, employee recognition and much more!

If this sounds like the type of company that you would like to work for, we would love to hear from you. Find out where your talents can take you by applying today! If you or someone you know is ready to get back to work and build their resume, please send resumes to: recruitment@metroplains.com.

All job offers are contingent upon successful completion of a background verification. MetroPlains is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law.

Qualifications