Fred Haas Companies is Hiring a Service Call Center Agent - Jeff Haas Mazda Near Houston, TX
Service Call Center Agent - Service Department Our Dealership is seeking a full time business development agent for our growing service department. We are currently looking for an energetic personality with strong organization and communication skills. The candidate must also be a self-starter, a quick learner, and a multi-tasker. Call center or previous dealership experience preferred Shift Hours: Monday through Friday from 9-6pm (rotating Saturdays and off days) Pay types: Up to $15 hourly plus commission Key Responsibilities
Answer all inbound service phone calls and internet appointment requests
Quickly identify the customer needs
Schedule main shop service appointments, recalls, and maintenance appointments
Offer services such as valet service and shuttle service to eligible customers to minimize shop loading restraints
Assist service writers with status updates, including current status, part availability, etc
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Previous inbound/outbound customer service, call center, or service experience a plus
Bilingual Preferred (Spanish)
Must be energetic, enthusiastic and team oriented
Strong customer service skills: problem solving and communication (written and verbal)
Strong record of positive customer satisfaction
Must be 18 years or older and be authorized to work in the U.S
Must be able to pass pre-employment screening to include drug screen and criminal background check
WE OFFER
5 day work week schedule
Medical Dental Vision Insurance
401K Plan
About our Dealership The biggest difference our customers and guests experience at Fred Haas Companies is a dedicated staff of friendly, well-trained, and experienced employees. Reflecting the diversity of Houston today, the Fred Haas staff includes the best and the brightest of many different cultures, speaking many different languages. The result has been continuous recognition from the automotive industry in every aspect of the business. Fred Haas Companies is continuously recognized by several industry awards as a leader among its peers. Fred Haas Companies has a long-standing tradition of excellence and guest-satisfaction and we are seeking team members who have the highest level of integrity, are self-motivated and have a desire for a long-term career