1. Enhances the operational flow of the assigned department at the main campus and satellites by:
a. Maintaining templates of outpatient clinics.
b. Scheduling appointments.
c. Answering patient phone calls.
d. Processing and tracking of programs for program assistance.
e. Assisting patients with completion of forms and surveys.
f. Tracking insurance authorization.
g. Coordinating procedure room and provider visits.
h. Maintaining provider scheduling and rotation of sites.
i. Coordinates physician activity within Skilled Nursing Home Facility or other locations within The MetroHealth System.
j. Secure completion of care plan oversight.
2. Provides preliminary contact with general public, patients, office visitors, etc. Screens calls and visitors according to office procedure. Exercises discretionary decision making ability in replying to telephone and written inquiries.
3. Drafts, edits, and finalizes grant paperwork as assigned. Manages renewal dates and accounts for spending of existing grant funds. Maintains necessary databases essential to research services.
4. Types routine and confidential correspondence, reports, etc. Assists in their preparation and/or distribution as requested. Performs clerical tasks of a routine nature. Maintains and searches files. Photocopies materials. Maintains office supply inventory and places orders. Receives, sorts, and distributes mail.
5. Schedules speakers, selects topics, and advertises/markets public community health forums. Coordinates health forums. Coordinates community outreach activities with MetroHealth Communication Department.
6. Functions as liaison with university/college schools of medicine for coordinating/tracking rotators through assigned medical service.
7. Manages appointment schedule. Makes travel arrangements, reservations, and prepares reimbursement forms. Schedules meetings and assembles agenda with notification to appropriate sources. Records meeting minutes and distributes to attendees.
8. Participates in quality improvement programs and customer service initiates by identifying quality issues, and initiating ideas and solutions for resolution.
9. May travel between clinics at MH main campus, satellites, and affiliated community partners.
10. Assists physicians and administrator as required and assists in handling all confidential matters.
11. Performs other functionally related duties as assigned.