Location: METROHEALTH MEDICAL CENTER

Biweekly Hours: 80.00

Shift: 8:30am - 5:00pm

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary:

Interacts with third party payors, external case managers and employers to integrate payors with interdisciplinary team through case management process. Assesses patients for potential case management. Negotiates benefits and care plan between patient, team, family, and payor. Monitors effectiveness of plan and customer/third party payor satisfaction, serves as single contact point for customer. Upholds the standards of the system-wide customer service program.