Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

The HR Assistant is responsible for answering the main phone line and routing calls to the appropriate person/department. Also provides general administrative support to the human resources department.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Answer main phone line for Metrocare Services. Serve as backup to the front desk, answering phones and routing calls, greeting guests, scheduling conferencing rooms, processing incoming and outgoing mail and answering general customer services related requests. Provide excellence customer service.
• Provide verbal verifications of employment.
• Complete background checks for potential new employees.
• Generate and upload the LEIE (List of Excluded Individuals and Entities) report for the background check process.
• Answer general questions regarding payroll system and assist with resetting passwords for employees.
• Filing employee documents
• Provide TB forms to employees upon request.
• Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Effective verbal and written communication skills.
• Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
• Ability to handle multiple task and special projects simultaneously.
• Able to work autonomously with minimal or no supervision.
• Able to maintain a high level of professionalism and confidentiality.
• Client-service orientation with a strong focus on delivering exceptional customer service.
• Perceptive with great attention to detail to ensure accuracy in processing, analyzing, auditing, and reviewing data.
• Ability to understand the implications of new information for both current and future problem-solving and decision making.

EDUCATION AND EXPERIENCE:

• High school diploma or GED. Education and/or training in secretarial work.
• Previous experience working in a HR Department or Business Office preferred.

MATHEMATICAL SKILLS:

• Basic math skills required.
• Ability to work with reports and numbers.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.
• Ability to successfully use an automated HRIS record keeping system.

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend up to 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Recruitment Agencies Please