Title: Head Teller/Universal Banker

Reports to: Branch Manager

FLSA Code: Non-Exempt 

Job Grade: 17

Overview:

Responsible for supervising the teller line, performing paying and receiving duties and general clerical work as needed. Willingly rotates between branches, as needed. Provides services for branch customers such as teller transactions, opening new accounts, changing addresses, and handling customer inquiries as needed

Essential Duties:

• Supervises the total operations of the teller line
• Provides on-the-job training for tellers
• Resolves problems & exceptions on the teller line
• Balances teller over & short GL
• Handles cash requirements for branch
• Balances ATM
• Assists in teller scheduling to ensure appropriate coverage
• Works teller line as needed
• Prepare monthly audits, consignment items, & petty cash drawer
• Promote and maintain positive relations with all contacts, customers and potential customers
• Comply with all department and company policies and procedures.
• Contribute to the fulfillment of department and company objectives and goals.
• Perform as a team member in allocating and coordinating the work flow.
• Will be involved in ordering, receiving, verifying, and distributing cash.
• Operates a teller's window to serve the bank's customers by:
• Accepting retail and/or commercial deposits, verifying cash and endorsements and giving customers their receipts.
• Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks.
• Accepting savings deposits and withdrawals, verifying signatures.
• Providing additional customer services including Official Checks, and Money Orders.
• Balances cash daily
• Accepting payments for all loan
• Opens and closes vault under dual control
• May be responsible for bank opening/closing.
• Perform all duties in compliance with BSA/AML regulations and requirements
• Obtains adequate data for CIP on all wire and money instrument transactions
• Promote and maintain positive relations with all contacts, customers and potential customers
• Perform as a team member in allocating and coordinating the work flow
• May train new employees and answer co-worker questions
• Promote, explain, and sell all banking products
• Prepare wire transfer for customers and ensure proper OFAC verification is performed before submitting the wire transfer.
• Obtains adequate data for CIP on all wire and money instrument transactions
• Ensure proper customer information is collected and OFAC verification is performed before opening an account
• Perform Risk Rating Assessment and Due Diligence for all customers.
• Maintain and update customer information
• Monitors and reports suspicious activity to the BSA Officer

Competencies:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Diversity - Shows respect and sensitivity for cultural differences.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Judgment - Includes appropriate people in decision-making process.
• Motivation - Measures self against standard of excellence.
• Planning/Organizing - Uses time efficiently.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions ; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed
• Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.

Education/ Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before customers or employees of organization
• Bilingual skills preferred - English/Korean, English/Chinese, English/Spanish, English/Vietnamese

Previous Work Experience:

• 2 years previous Teller experience

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision.

AAP/EEO Statement:

Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled Persons

Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.