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Arbitration
The primary focus of this position will be to efficiently process PSI’s and
Arbitrations with a focus on customer satisfaction. Areas of
responsibilities will include but are not limited to:
Communicate with customers in a timely manner
Be the independent voice of the auction, buyer and seller to
resolve arb’s and psi’s
Work with check in and lot staff to ensure arb returns are
accurately inventoried
Work with the mechanic shop to process psi’s and arb’s
Effectively communicate with customers the mechanic and tech
findings
Work with sales reps to help resolve customer complaints
Notify and assist the Controller and General Manager when
problems require further dialog
Assist in processing arb’s after the determination has been
reached so the customer is serviced according to auction, psi/arb
terms
Any other duties assigned by the Controller or General Manager
Skills
Conflict resolution
Proficient at MS Office (especially Excel)
Frame / Structural knowledge
Mechanical knowledge
Must be a team player
Must be highly organized
Full Time
Wholesale
$52k-65k (estimate)
03/11/2024
05/09/2024
metroaa.com
PHOENIX, AZ
<25
Private
RALPH THOMAS
$5M - $10M
Wholesale