Role Value Proposition:

Compliance Risk Management (“CRM”) delivers a compliance risk framework that enables the businesses and functions to comply with applicable internal and external rules and regulations and maintain risk levels within MetLife’s risk appetite. CRM provides constructive challenge to the businesses and functions, partnering closely with them to implement strong processes and effective controls, as well as to foster and embed a culture of compliance. CRM is part of Global Risk Management (GRM).

The Global Investigations Unit (GIU) is an independent investigative unit that conducts internal investigations, handles internal allegations and suspicions related to fraud and unethical behavior, develops the enterprise-wide framework for concern handling, and partners with internal groups to drive root cause discovery and remediation.

The Role:

Reporting to the VP and Head of GIU, the Investigator’s primary responsibility is to conduct investigations into allegations of or suspected employee / agent misbehavior, including potential fraud, regulatory / legal infractions, and other serious misconduct occurring in or affecting the 44 countries in which MetLife operates. The Investigator will work closely and collaboratively with GIU Regional Leads in the handling of investigations, as well as other regional colleagues to implement and execute the enterprise-wide framework for concern handling.

Key Responsibilities:

• Conduct all aspects of investigations that will include interpreting allegations, collecting relevant data in support of fact finding and analysis, conducting investigative interviews, drawing sound conclusions based on thorough assessments, and development of facts.
• Ability to effectively summarize evidence gathered and present concerns in an accurate, detail-oriented, and easy to understand case summary and report.
• Ensure proper adherence to investigative standards, case aging protocols, and report writing.
• Communicate investigation results to line management and other business partners throughout the investigative process.
• Escalate business issues identified during investigations, and partnering with other business units, Global Risk Management, Legal Affairs, and Internal Audit, as necessary.
• Build trust and relationships to be able to act as a reliable and trusted resource for employees to escalate concerns.
• Develop documents to support external prosecutions or recovery proceedings, where appropriate.
• Assist with other GIU initiatives as needed.
• Perform additional duties as assigned.

Essential Business Experience and Technical Skills:

Required:

• A minimum of four years of experience in the areas of litigation, prosecutorial, investigations, proactive fraud detection, employment law, or regulatory experience, including familiarity within the insurance and financial services industry.
• Sound judgment and discretion; possesses a governance, risk, and control mindset with strong ethical standards.
• Strong knowledge of insurance related matters and non-financial risks, including customer protection/sales practice, internal fraud, and other conduct risks.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Strong leadership skills with the ability to establish credibility, create partnerships, and build relationships at all levels.
• Excellent verbal and written communication skills, including the ability to deliver effective presentations to all audiences.
• Ability to work independently and collaborate with team members, possess strong project management and organizational skills, and be capable of handling multiple projects at one time.
• Bachelor’s degree required.
• Cultural fluency and ability to work effectively with a diverse, global population.
• Intermediate proficiency in Microsoft Excel, PowerPoint, and Word.

Preferred:

• Juris Doctor with a license in good standing to practice law in at least one U.S. state preferred.
• Fluency in a foreign language(s) a plus.

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.